Changes to the Department of Social Protection Telephone allowance

The Government announced in the 2014 Budget that as of 1st January 2014 the telephone allowance would be scrapped.

The Telephone allowance was a payment made by the Department of Social Protection under the 'Household Benefits Packages'.

The allowance was €9.50 (including VAT) per month and from 1st January 2014 all eir customers in receipt of the Telephone Allowance would have seen it removed from their bills.

Here are answers to questions we've received from customers regarding the change

Why will eir no longer give me the telephone allowance?

The telephone allowance was paid out by the Government's Department of Social Protection department, not eir, and it was the Government who decided to scrap the allowance from 1st January 2014.

When will I see the final allowance from the government on my bill?

You would have received the Telephone Allowance credit on your bills dated prior to 1st January 2014. From 1st January all your bills will no longer have the DSP Telephone Allowance benefit.

For customers who bill monthly the credit was €97.72 ex VAT (€9.50 inc VAT) on each bill.

For customers who bill bimonthly the credit was €15.44 ex VAT (€19.00 inc VAT) on each bill.

Do I need to contact the Department of Social Protection or eir about this change?

No, you don't have to contact the DSP or eir. The change will automatically be applied to your account.

I don't think I can afford my phone now - what should I do?

eir has some great deals that could help you save money. We have a range of great value packages and bundles and a great new eMobile offer exclusively for eir customers. If you would like further information please call us on 1901 and we will be able to talk you through your options.

What happens if I want to cancel my phone line?

If you wish to cancel your phone line please call us on 1901, however, if you are currently in contract with eir you may be liable for a fee if you wish to cancel your phone line early.

Please be aware that if you cancel your phone line, Monitored Alarms (e.g. PhoneWatch) and panic buttons may not work. If you don't have your phone line with eir, you should check with your current phone provider before cancelling.