eir support online chat
The safety and wellbeing of our staff and customers is of the utmost importance to eir. To help reduce the spread of Covid 19 and the need for social distancing as recommended by the government we have reduced team members working in our chat team, this has led to an increase in wait times.We will return to full service as soon as possible and we thank you for your patience.
Continuity of customer care is of vital importance to us during this difficult time. We encourage customers, where possible, to make use of our online self-serve options which can be found by visiting our Help Centre or you can log your enquiry or fault using our Help & Support Forms. If you still wish to speak to our Customer Care team visit our Contact Us page
If you are looking to become an eir customer click here where you can see all of our latest offers and you can chat to a member of our Online Sales Team.
Remember, you can also browse through our online help and support section where we might have the answer to your question.
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Opening hours: Due to Covid-19 we're working differently to support our staff and customers.
Chat Opening Hours are Monday to Friday 9am to 5pm (Excluding Bank Holidays)