How can I change my Fastway booking?
If you need to make any changes to your booking please contact Fastway on
(057) 860 4604 and quote the reference number which can be found in the booking confirmation email.
Important information about eir equipment returns
If you have recently cancelled some or all of your services with eir, it is imperative that you return Fibre modem, TV equipment or wireless broadband equipment to eir within 30 days of the cancellation date.
Failure to return all equipment to eir will mean you will be liable for equipment charges which are outlined below. This charge will be added to a customer's final bill.
You must return all cables, power adapters, home plug extenders or any other accessories.
Please note Fibre to the Home customers should not return the optical fibre termination point (ONT) as it is used by other service providers.
| Equipment description | Charge for non-return (inc. Vat) |
|---|---|
| eir Fibre Modem | €59.99 |
| eir TV box (Apple) | €100.00 |
| eir vision TV Set-Top box | €80.00 |
| eir vision Multi-room box | €40.00 |
| 4G Wireless broadband modem | €79.00 |
| 5G Wireless broadband modem | €149.00 |
Returning your equipment to eir is so simple. There are 3 methods of returns to choose from which are explained further below. We cover the cost of all of these return options, so there is no cost to you.
You can return your equipment by:
- Dropping it to a Parcel Connect location
- Booking a courier (Fastway) to collect from an address of your choices
- Dropping to an eir retail store (Please note you must have received a returns letter first).
If you would like to return your equipment via Fastway or Parcel Connect, please click here to log the collection. Please note that you will need your account number.
Please ensure you have packaged all items into a suitable parcel or box and secure the barcode provided to you by Fastway on to the parcel.
For more information about cancelling your account see our FAQs below:
eir equipment returns
I don't have a Parcel Connect account, do I need one?
No, you do not need to hold a Parcel Connect account to avail of this returns method providing you use the label included in the returns letter. If you have lost this label you will need to register on Parcel Connect to create a new label. Alternatively you can drop the equipment into your local eir retail store.
I’ve lost my label, what should I do?
For fixed line equipment (modems, set top boxes, apple TV’s & home plugs) you can request one here - enter your account number and book your return option.
What is the proper way to package my items?
Please ensure all items are packaged in a suitable sized box. If you cannot find a box that will contain all equipment together, please box each item individually. If you are returning your items through the Fastway Courier Collection or Parcel Connect and using multiple boxes there is no need to secure the boxes together.
However, if you are returning to an eir retail store, please secure the boxes together to ensure we receive all the equipment and you are not charged on your final bill.
I have returned my equipment but I have still been charged in my bill
The equipment has to be returned to eir within 30 days from the day of cancellation of the service. If the equipment was returned too late the charge was applied on your account.
If you have chosen to return your equipment via Fastway, you can check the status of the parcel on Fastway.ie
If you have further questions please contact our customer care team on 1901.
I cannot find information on equipment returns in the T&C’s of my contract?
The information on equipment returns is in the eir General Terms and Conditions which are available here.
Mobile handset returns address
If you have lost the return label, please send all Mobile returns to the following
address:
M50 Business Park
Ballymount Ave
Ballymount
Dublin 12
Make sure to include your account number and address with the equipment, so that we can ensure you are not charged on your final bill.
What is the proper way to package my items?
Please ensure all items are packaged in a suitable sized box. If you cannot find a box that will contain all equipment together, please box each item individually. If you are returning your items through the Fastway Courier Collection or parcel connect using multiple boxes there is no need to secure the boxes together.
However, if you are using Depot Return or Freepost, please secure the boxes together to ensure we receive all the equipment and you are not charged on your final bill.