Important information about eir equipment returns
If you have recently cancelled some or all of your services with eir, it is imperative that you return Fibre modem and TV equipment to eir within 30 days of the cancellation date.
Failure to return all equipment to eir will mean you will be liable for equipment charges which are outlined below. This charge will be added to a customer's final bill.
You must return all cables, power adapters, home plug extenders or any other accessories.
Please note Fibre to the Home customers should not return the optical fibre termination point (ONT) as it is used by other service providers.
Returning your equipment to eir is so simple. There are 3 methods of returns to choose from which are explained further below. We cover the cost of all of these return options, so there is no cost to you.
You can return your equipment by:
- Dropping it to a Parcel Motel
- Booking a courier (Nightline) to collect from an address of your choice
- Dropping to a Nightline depot
If you would like to return your equipment via Nightline or Parcel Motel, please visit www.nightline-delivers.com/eir/home to log the collection. Please note that you will need your account number.
Please ensure you have packaged all items into a suitable parcel or box and secure the barcode provided to you by Nightline on to the parcel.
For more information about cancelling your account see our FAQs below: