Important information about eir equipment returns
If you have recently cancelled some or all of your services with eir, it is imperative that you return all Fibre Broadband and TV equipment to eir within 30 days of the cancellation date.
Failure to return all equipment to eir will mean you will be liable for equipment charges which are outlined below. This charge will be added to a customer's final bill.
You must return all cables, power adapters, home plug extenders or any other accessories.
Returning your equipment to eir is so simple. There are 4 methods of returns to choose from which are explained further below. We cover the cost of all of these return options, so there is no cost to you.
You can return your equipment by:
- Dropping it to a Parcel Motel
- Nightline courier pickup
- Nightline depot drop
If you would like to return your equipment via Nightline or Parcel Motel, please visit nightline-delivers.com/eir to log the collection.
Please ensure you have packaged all items into a suitable parcel or box and secure the barcode provided to you by Nightline on to the parcel.
If you would like to return your equipment by Freepost
- Simply package all items into a suitable parcel box, and attach the pre-printed labels included with your eir letter to the outside of the parcel.
- Drop the parcel to a local Post Office. It’s free to return once the labels are attached. eir recommends you ask for a Post Office receipt for your own records.
- Once the parcel is returned within 30 days, you will not be charged for the equipment.
For more information about cancelling your account see our FAQs below: