eir Disability Services
Access to telecommunications services has the potential to greatly enhance the quality of life, in particular for our older customers and people with a disability. All members of society can enjoy the benefits available from modern telecommunications in Ireland.
We aim to make our telephony service accessible to all our customers and pay special attention to our older and disabled customers. All eir products and services can be ordered on line, through Web Chat or by contacting us on freefone 1901.
We provide the following products and services to meet the needs of customers with special needs:
Useful Phone Services
Minicom Relay Service
This service allows for the translation of text into voice and voice into text to facilitate a person with a hearing disability in making and receiving calls from a landline. Customers using text relayed must have access to a Minicom terminal. The national relay service, for Minicom users and those who communicate with them, is available 24 hours a day. Customers can avail of the service on one of the following freefone numbers:
Minicom users dialling a hearing person:
Freefone 1800 207 900
To dial a Minicom user:
Freefone 1800 207 800
Minicom users dialling the emergency services:
Freefone 1800 207 999
Free directory enquiries
Phone listings are available free of charge at www.eirphonebook.ie. If you are unable to use the online or printed phonebook due to a sensory or physical disability or medical condition, eir can provide you with free directory enquires. To register for this service freefone 1800 574 574 to apply to use the eir directory enquiry service free of charge. To access the registration form click here
To use the service once registered, please follow these steps:
- Dial 196
- The agent will ask you, in sequence, for your PIN number, your name, and the name and address of the person/company whose number you require.
- Customers should have a means of recording the numbers close to hand.
- If for any reason you are unable to make the call yourself, you can have somebody else do so on your behalf.
Phone listings are also available free of charge at www.eirphonebook.ie
Phone handsets and useful features for fixed line phones
eir supplies a range of phones with features that may be of benefit to customers with special needs including the following:
Restricted vision phones: All Handsets provided by eir have a raised dot on the number 5 to help people with restricted vision to find other numbers more easily. In addition, the eir dB30 has large push buttons that can be seen more clearly and a flashing indicator to signify that the phone is ringing.
In addition, all eir cordless phones have an Illuminated display & keypad making it easier to see the numbers dialled.
Hands free/loudspeaker phones: All eir phones offer this facility, with this feature you don’t need to use the handset at all. Simply adjust the sound level on the loudspeaker to the volume that you require.
Automatic redial - For customers with limited dexterity or mobility all eir phones have speed dial and automatic redial buttons. This means that you can both, pre-programme the numbers that you use most often and call the last number dialled without having to re-enter the number.
For information on these handsets please see handsets.
SMS Text Messaging
eir has provided a fixed, Short Message Service (SMS), which is the ability to send text and receive text messages from a landline. Due to diminishing demand and the increased accessibility of mobile devices with respect to both cost and functionality, we withdrew from this service on the 30th June 2015. It is now not be possible to send or receive text messages via your landline. Certain security and alarms monitoring services may be impacted by this change and we would advise you contact your alarm monitoring supplier for further information.
eir provides two main categories of Internet access; narrowband, also known as dial up, and Broadband. To connect to the Internet through either service, please contact us on 1800 503 303 or order online
For free Internet support and help please log on to www.eir.ie/support.
Alternatively you can speak with a Broadband Internet support specialist on 1890 260 260 or a narrow band or dial up internet support specialist on 1550 277 100. Calls from the eir network to 1550 numbers are charged at 34 cent per minute. Call charges from other networks may be higher.
Reading bills and other information
On-line - view your bill online, this facility enables you to enlarge any page of your bill for ease of reading. eir also provide facilities to pay your bill on line at www.eir.ie/payyourbill. To pay your bill on line, you must first register with us online. To register, you must have an email address. Once you have registered with us you can view, analyse and pay your bill online by Laser Card, or set up direct debit.
Over the phone - alternatively you can also pay your bill by laser card by phoning Freefone 1800 24 1901. In addition you can also listen to your bill balance and the last amount paid on your bill through an automated service or speaking with an agent. You can also choose to speak to an agent who will deal with your query, and can also set up direct debit on your account without the need for a signature.
Bills in Braille - eir provides a service for customers who wish to receive their bills in Braille – all customers have to do is to simply call us free on 1901. An agent will then ensure that your bills are dispatched in Braille. In addition, bill payment can be taken over the phone by Laser Card. Direct Debit can also be set up over the phone without the need for a signature, making payment easier for customers with limited vision.
eir is continually increasing the range of services and support that are provided on-line, therefore many of your product or service requirement are likely to be addressed through www.eir.ie.
eir provides support to customers either on line at www.eir.ie, over the phone at 1901, or through Web Chat
Online you can avail of the following services
- View your bill
- Pay us by Laser Card
- Set up Direct Debit
- Order a product or service
- Report a fault or track an order
- Avail of great online offers
Alternatively you can reach our care team by phone. For further details click here. Please remember to have your phone and account number to hand.
Help with costs
The eir vulnerable user scheme - If you are currently spending less than €10 (inc VAT) each month on calls (charged at standard rates), you may wish to join the eir vulnerable user scheme. This scheme entitles you to the first €5 (inc VAT) worth of calls free. Please note that this plan is designed for low usage as calls are billed at double the standard rate thereafter. For further information see vulnerable user scheme
Call packages - eir offer many call and Internet packages that provide great value for money – see eir talktime for further details.
A Consumer guide for people with disabilities and older people
eir is an active member of the Disability Forum set up by ComReg and the NDA in 2007. One of the initiatives of this Forum was to publish a consumer guide which would inform people with disabilities and older people about various phone features, phone service, billing information and help with costs. The guide is available in the following formats - Regular print, Large print, Braille, Audio and Easy to read.
To access this guide online please click here.
Code of Practice for handling complaints
eir operates a Code of Practice that is designed to foster open and fair dealings with respect to the handling of complaints. The Code outlines a minimum set of standards that apply to the handling of complaints by eir. For more information click here.
Choosing the Price Plan, Communications Medium and Billing that Best Suits You
eir offers a range of price plans to suit a variety of needs, whether your priority is Voice or Data. You can get full details of the plans on offer on eirom.ie, by contacting our Care team (please see the Customer Support section above for full contact details).
When you apply for service or at any stage thereafter either on-line or by contacting our care team, you can choose your preferred billing format and how eir may contact you in respect of our latest offers, which includes no contact or contact via one or more of phone calls, SMS, email and by post.
Notice of Contract Change
eir has announced plans to implement a number of price changes for residential and business customers. The price changes will be reflected in customer bills from mid-April onwards and we are notifying all impacted customers in writing. The changes are across three main areas including monthly subscription fees for bundles, call set up fees and per minute call rates for calls outside of a bundle or for customers who are charged base rates.
Full details of the price changes are available on the eir website at www.eir.ie/pricingupdate. Residential customers can also contact our dedicated free phone number 1800 303 605. Business customers can contact free phone 1800 428 278 or their dedicated account manager.