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eir mobile FAQs

Which bill pay plans get unlimited access to YouTube, social networks & messaging?

  • Mobile 400 10GB + Roaming
  • Mobile Unlimited 15GB + Roaming
  • Mobile Unlimited 30GB + Roaming
  • Mobile 400 10GB + Roaming SIM Only
  • Mobile Unlimited 15GB + Roaming SIM Only
  • Mobile Unlimited 30GB + Roaming SIM Only

How do I move plans to get unlimited access to YouTube, social networks & messaging?

If you are eligible for an upgrade, out of contact or on a SIM only plan, you can move onto one of the eligible plans by choosing them above.

How does "unlimited access to YouTube, social networks & messaging work without eating into my data allowance?

If you are on an eligible plan, you can enjoy unlimited access to Facebook, Twitter, Instagram, Snapchat, WhatsApp and Viber messaging. You will also have unlimited access to YouTube until 28th February 2018.

How do I check how much data is left on my plan?

Download the my eir app or text “Balance Data” to 50104 to check how much data you’ve used each month.

What channels will the eir sport pack give me access to?

FREE eir sport means that you can watch the sport you love on eir sport 1 & 2, the 4 BT Sport channels and BoxNation, free of charge and without eating into your data allowance! We've got heart-stopping action in store with Premier League Games, every Champions League Game, every Europa League Game as well as European Rugby Champions Cup, UFC, Allianz Hurling and Football Leagues, Golf, F1 and much more.

I'm an existing customer – can I access eir sport?

If you’re an eir mobile customer on one of our eligible plans you can access eir sport for free by simply downloading the eir sport just mobile (red) app and logging in with your my eir account details. Download now for iOS or Android.

If you are on a different plan you can easily move to one that includes eir sport - just call us now to change plan. Once your new plan is active, you’ll be able to access eir sport in just 24 hours!

Will streaming the eir sport pack on my mobile use my data allowance?

Streaming the eir sport pack on the eir network is free - it will not eat into your monthly data allowance. If you are a mobile customer of another network, data will not be free rated and we recommend connecting to WiFi.

How long can I access eir sport for?

As long as you remain on an eligible plan, you will have access to eir sport until 31/03/2018.

How many devices can I watch eir sport on?

You can download the eir sport just mobile app on 2 devices, and access one live stream at any given time.

What is eir WiFi calling?

eir WiFi calling lets you use your smartphone to call and text over any WiFi connection so you can now get even better mobile coverage anywhere in Ireland. Better still, you don’t need any additional app for this exclusive new service.

Can I avail of eir WiFi calling?

New and existing eir customers on an eligible eir plan with an enabled phone can avail of eir WiFi calling.

eir WiFi calling enabled phones and plans:

If you have one of the mobile phones listed below, you can use eir WiFi calling straight away if you are on an eligible eir plan. We’re actively adding more phones to our list of supported devices – Customers on devices which become eligible will be contacted directly

  • Android – Samsung Galaxy S6 and S6 Edge, Samsung Galaxy S7 and S7 Edge and S8 all support WiFi calling.
  • iOS – Apple iPhone 5C and above including iPhone SE all support WiFi calling.

All plans currently being sold can avail of WiFi calling – both new and existing customers can avail of the service

What are the benefits of using WiFi calling?

  • WiFi calling allows you to use your mobile phone through any WiFi connection.
  • Make calls and send texts anywhere in the world for same price you pay at home.
  • You don’t need any additional apps for this new service.
  • All on your existing handset at no extra charge.

Other useful information and promotions explained

Additional Charges

Usage outside of you inclusive allowances will charged as follows

Additional Data – All plans – Up to 250 MB per day for 99c, 2c per MB thereafter
Voicemail – Free on all bill pay plans
Additional Minutes - 30c/Min
SMS – 15c per SMS

For all other charges please click here

For roaming rates click here

Fair Usage Policy

Unlimited minutes and SMS allowances where applicable are subject to a fair usage allowance of 45,000 minutes and 10,000 SMS.

Unlimited access to YouTube Facebook, Twitter, Instagram, Snapchat, Viber & Whatsapp Messaging (social usage). Please note YouTube access free until 28/02/18 and subject to fair use of 60GB and is not applicable while roaming.

 

Minutes and SMS apply to usage within the Republic of Ireland and EEA zone countries. Roaming, allowances are subject to fair usage limits. Excludes Premium, International, Non-Geographic Numbers and roaming outside of the EEA zone. Voicemail and eir to eir calls and texts / EEA landlines while roaming in the EEA are treated as a standard call or text, deducted from any applicable inclusive plan allowances or charged at applicable standard rates for more info see here.

 

Data allowances if available at the time of roaming can be used while roaming in the EEA subject to fair use limits where applicable. EU roaming fair use allowance is calculated in line with Regulation (EU) No 531/2012 (as amended) and Data wholesale roaming price caps. Where there domestic data allowance has not been fully consumed but the fair use allowance has been fully consumed, a surcharge rate of €9.47 per GB/€0.00925 per MB (based on Regulated rate of €7.70 per GB excl. VAT) will apply until the domestic allowance has been fully consumed. Standard domestic rates apply thereafter.

 

International allowances apply to calls to countries in international bands 1-8

All prices include VAT

Promotions Explained

Existing customer promotional pricing is only available where a mobile plan is added to your current fixed bundle.Adding eir Mobile to your existing bundle will restart your fixed bundle contract. Further terms apply

Eir Sport is available on selected plan until 31/03/18

Unlimited Social Data
On selected plans you can enjoy unlimited access to Facebook, Twitter, Instagram, Snapchat, WhatsApp & Viber Messaging and YouTube without eating into your data allowance. YouTube access for a limited time only 28/02/2018. Usage only in ROI and subject to fair use

Hayu 6 month access
As a new or upgrading customer on bill you can get 6 months access to hayu reality tv on demand. Opt in required – send “hayu” to 50100 and once you meet the eligibility criteria we will send your code within 3 working days. Streaming hayu from your mobile data connection is not free rated and will be deducted from any available data allowance or charged at standard rates. One code per customer

See Ts&Cs

EU Roaming

Minutes and texts included in all plans can be used within the Republic of Ireland and EEA zone countries while roaming subject to fair usage. Calls and texts to Premium Numbers, International, and charges relating to roaming calls or texts to destinations outside of the EEA zone are excluded from inclusive plan allowances. Voicemail and eir to eir calls and texts while roaming are treated as a standard call or text and will be deducted from your inclusive plan allowances. Standard rates apply to usage in excess of these limits, see eir.ie for details. No carryover of unused allowance is permitted.


Data allowances if available at the time of roaming can be used while roaming in the EEA subject to fair use limits where applicable. EU roaming fair use allowance is calculated in line with Regulation (EU) No 531/2012 (as amended) and Data wholesale roaming price caps. Where there domestic data allowance has not been fully consumed but the fair use allowance has been fully consumed, a surcharge rate of €9.47 per GB/€0.00925 per MB (based on Regulated rate of €7.70 per GB excl. VAT) will apply until the domestic allowance has been fully consumed. Standard domestic rates apply thereafter.

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