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Important modem notification from eir

eir are sending a new modem free of charge to customers who are using certain old modems. These legacy modems have out dated security features.

Customers who are using these modems will receive a letter advising them of the modem replacement and are advised to change over to their new modem as soon as possible.

Help setting up your new modem

Click here to view our tutorial on how to set up your modem.

This tutorial covers ZyXEL D1000, T1, P660 and Huawei F2000.

Help reconnecting your devices to WiFi

Click here for help with connecting your devices to your new WiFi connection.


Information on how to dispose of old modem

You should dispose of your old modem at your local WEEE Centre or you can drop it to any eir store and we'll dispose of it for you. To find your local WEEE collection centre, please click here

My devices are not connecting to the modem

Once you have connected your new modem you will need to reconnect all devices (e.g. laptop, smartphone) using your new WiFi password. The WiFi password can be found on the back of your modem.

I received a letter but my modem has not arrived?

eir will deliver the modem to you by Nightline courier. If the courier calls when you are out, they will leave a note with details on how to reschedule the delivery to a time that suits you.

If you have not received any communication from nightline within 5 days of receiving the letter please call eir on 1890 260 260 or Nightline customer care on 1890 321 890.