Our Moving Home team will look after everything involved in moving your eir services to your new address. Simply complete the form above and we will contact you within 2 working days to confirm when your current services will cease and when your new services will activate.
The length of time depends on what’s currently available at your new address. For example if there is no phone line at the premises it can take up to 10 working days for a phone line to be installed and for your services to activate. We will contact you to advise on the length of time it will take to install services in your home.
If you have eir Mobile included as part of your bundle we will need to issue you with a new SIM to transfer your mobile number to your new account. A member of the Moving Home team will bring you through the process when we call you back.
Yes, once you get your new account number, log-in to your existing My eir account and choose the ‘Add Account’ option from the menu. From here you can enter your new account number to view your services online. This will allow you to access both accounts until your old services are fully closed.
This will depend on what packages and promotions you are currently on. We have a range of excellent packages and promotions which may be of interest to you. A member of our team will be happy to take you through your available options when we contact you to confirm your house move request.
As we will be providing you with brand new services at your new address we will require you to enter a new contract. Your contract length will depend on the products that are within your bundle. You will also receive a bundle promotion for entering a new contract.
Please be assured that if there are any issues a member of the Moving Home team will be in touch with you. Should you wish to speak to one of the Moving Home team members please call us on 1800 242 535.