Existing customer information


I already have eir broadband can I still buy this bundle?

Yes, as an existing eir broadband customer you can buy this bundle.

I'm an existing eir customer do I need to sign a new contract for eir Fibre?

Yes, eir Fibre is only available on an 18 month contract. If you have an existing contract with eir we can simply swap you onto the new eir Fibre contract without incurring any additional fees.

What is involved in eir Fibre installation?

To setup your home with eir Fibre, one of our technicians will need to gain access to your home. We will arrange an appointment with you in advance to facilitate this. Typically the installation takes one hour.

Will I get a new modem?

Yes, if your area is eir Fibre enabled you will get a new eir Fibre modem. If you are an existing eir broadband customer this will be supplied for free.

Can I avail of the 6 month discount for new customers?

No, this is once off offer only available to new customers. However, as an existing eir customer you can avail of some great extras such as StudyHub, WiFiHub and eSecurity.