Exam Helpline open to support more than 60,000 Leaving Cert students

Anxious about your Leaving Cert results and what they mean for your prospects?The Exam Helpline 2015, provided bythe National Parents’ Council Post Primary (NPCpp), will be open to offer advice, information and support when Leaving Cert results are released on Wednesday (12thAugust).

The 1800 265 165 Freephone helpline is open from 10am on Wednesday, 12thAugust, to take calls from students, parents and teachers seeking advice and up to date information on what choices are available to students.

The Helpline is sponsored by eircom, supported by the Department of Education and Skills and staffed by members of the Institute of Guidance Counsellors. The Helpline received thousands of calls last year, helping students make informed decisions about the choices they face and their future career paths.

Students, parents and teachers seeking advice, information or reassurance can contact the Helpline on 1800 265 165 and speak to experienced guidance counsellors.  All queries on 3rdlevel courses, the points system, rechecks, repeats, CAO procedures, apprenticeships and further training options will be dealt with in a professional and confidential manner.

The Helpline is staffed by members of the Institute of Guidance Counsellors who are fully qualified in their field. In recent years calls to the helpline have increased which shows the need for the personal touch at the end of a phone line at a much pressurised time for students and their parents.

Don Myers, National Parents’ Council Post Primary President said, “The Exam Helpline is a valuable resource for parents, students and teachers, especially as there is so much information on options for students nowadays. Speaking to a qualified Guidance Counsellor can really help clarify options for parents and students and relieve some of the stress that often comes at results time.  

“It is only thanks to the support of our sponsors eircom, as well as the DES, that we can run the Helpline so effectively. This year, the lines will be open from the 12thAugust for six days in total. The team will answer exam result queries on 12th, 13thand 14thand then help with CAO first round queries on the 17th, 18thand 19th.”

Oisin Masterson, Head of Brand and Marketing, eircom Consumer, said “We’ve been supporting Exam Helpline for over 20 years and are delighted to do so again this year. eircom is committed to providing support and resources for students; our StudyHub service is a great educational resource, providing top quality tutorials to help students prepare for their Junior and Leaving Certificate exams. No matter how prepared students are, this can be a confusing and stressful time and talking to a professional can really help”. 


The opening hours of HELPLINE 2015 are:

Wednesday, 12th August: 10am-7pm

Thursday, 13th August: 10am-7pm

Friday, 14th August: 10am-1pm

Monday, 17th August: 8am-7pm

Tuesday, 18th August: 8am-7pm

Wednesday, 19th August: 8am-1pm