Need more information

We've compiled a list of other questions you might have about your data. We hope this is useful, but if you have more questions please contact us.

Other questions

Who will eir discuss an eir account with?

eir will only discuss an eir account with the account holder or an authorised user. An authorised user must be added to the account by the account holder. The authorised user on an account will have certain access to the account as defined by eir when a user is added to the account. An account holder is responsible for removal of authorised users. Please note in order to add you as an authorised user eir will require the authorised users full name, D.O.B and a password in order to ensure that the authorised user is the individual speaking with eir.

What is a data controller?

A data controller is the individual or legal entity who controls and is responsible for storing your personal information on a computer or in structured manual files. For example, eir is the data controller for the personal data of its customers and employees.

What is personal data?

Personal data is data relating to a person who is, or can be, identified either from the data, or from the data in conjunction with other information that is in the possession of the data controller, or is likely to come into their possession. Examples of personal data include your name, email address or staff number.

What is sensitive personal data?

Sensitive personal data could indicate your racial or ethnic origin, your physical or mental health, your political views or your religious or philosophical beliefs.

What is anonymised data?

 

Anonymised data has been processed with the aim of irreversibly preventing the identification of an individual. Not only is it impossible to identify an individual through anonymised data, it is also impossible for anyone to identify an individual by processing the data further or by combining it with any other information.

What is a cookie?

Cookies are small files that are stored on your computer when you visit our websites.

What is an IP address?

This is a unique string of numbers separated by full stops that identifies each computer using the Internet Protocol to communicate over a network.

What is Credit Insights?

Credit Insights is a database containing information on your payment performance. Providers of services who supply information on customer payment performance can check this database when you apply for their services in the future to help them assess your credit worthiness.

 

The information we share with Credit Insights includes name, address, date of birth and account details, which will include account history and balance owed. This data will be held on the Credit Insights database for 6 years from the date of the notification of arrears.

 

Please note: If you became an eir customer on or after 30th November 2016 or if you are an existing customer who entered into a new contract with us on or after 30th November 2016 information on your payment performance may be shared with the Credit Insights database if you allow your account to fall into arrears by not paying your bills in full and on time.

 

If you apply to us for bill-pay services, we may make searches about you on the Credit Insights database to help us to decide whether to accept your application.

What is traffic data?

Traffic data is data that's been processed in order to transmit communication on an electronic communications network, or for the billing of that communication. It includes data relating to the routing, duration or time of a communication.

Contact us

For more information

Get in touch if you have any questions about your data or if you need us to direct you to additional resources for managing cookies or accessing your data.

  • Download our Privacy Policy here
  • Live chat with our eir team on eir.ie/chat
  • Call our customer service team:
  • 1901 – broadband and landline customers
  • 1905 – eir mobile customers
  • 1800 601 701 – eir small business customers
  • Large business customers should contact their account manager
  • 0818 203 040 – eir sport subscribers on the Sky satellite TV service.
  • Go in-store

Data Protection Officer (DPO)

The eir DPO monitors our compliance with the GDPR and will handle data related queries. You can contact the eir DPO in writing at:

Data Protection Officer
eir
1 Heuston South Quarter
St John’s Road
D08 A9RT
 
Email: dpo@eir.ie