Your data is personal to you. You have a right to know how it's collected, how it's used and how it's protected

You can be confident that we take protecting your data seriously, and we only use it to enhance the products and services we provide to you.

What data do we collect?

The type of data we collect is information you've provided to us, information about any eir products and services you've ordered or enquired about, and data about how you use eir content.

How do you collect my personal data?

We typically ask you for personal details when you sign up for our services through our call centre, in store, when you order online, order in person, register for any of our apps, or visit our websites.

What do you use my data for?

We use your data to provide you with a more tailored service, to help us deal more efficiently with your queries, to efficiently process your orders, and to ensure we can provide a service to you.

How long do you keep my data?

This depends on the type of data and how we use it. Our goal is to ensure we can provide you with our products and services, that we manage your relationship with us and that we can meet certain statutory obligations.

How do we secure your data?

At eir, securing your personal data is extremely important to us, which is why we take appropriate measures to protect your data. We use a range of security technologies and processes, and actively monitor emerging cyber threats on a 24 x 7 basis.