Authorised User

What is an Authorised User?

An authorised user is a nominated contact that the account holder can have speak to eir on their behalf about their account. This process allows eir to discuss with the customers nominated person aspects of their account.
 
To request to add an Authorised User you can fill on our online form here

Who can be an authorised user?

An authorised user can be anyone the account holder requests who is over the age of 18.

What can an authorised user do on my account?

An authorised user can do the following;
 
  • Request a review of a bill and/or charges.Request to dispute any bill charge/s on behalf of the account holder.
  • Request a refund on behalf of the account holder. This refund however will be issued in the account holders name only.
  • Discuss the package, products, usage and promotions on the account. However, any changes will need to be completed by the account holder.
  • Request guidance for troubleshooting any issues regarding the account or it's products. However, any changes will need to be completed by the account holder.
  • Request a SIM or MSISDN Swap.
  • Change a mobile PIN.
  • Port In a mobile number
  • Request a mobile handset unlocking code.

How can I add an authorised user to my account?

The easiest and quickest way to add an authorised user is to use our online form. Should you wish to talk to us you can call on 1901. Please note to set up an authorised user over the phone you will need to have both the account holder and authorised user present.

What details do you need to create an authorised user and why do you need them?

We will need the following details to create an authorised user
 
  • Authorised User First NameAuthorised User Surname
  • Authorised User Date of Birth
  • Authorised User Security Question
We use these details to ensure we can carry out data protection with the nominated contact before discussing any details of your account with them.

If I want to change my authorised user can I do this?

Yes you can do this. Should you wish to add an additional authorised user you can use our online form. Should you however wish to completely change your authorised user or remove an authorised user from accessing your account you will need to contact us on 1901.