How to cancel your eir services
How much notice is required for cancelling an eir service?
We hope you're happy with your service however if you have decided to leave eir we've put together what you need to know in detail on our switching/cancellations page or you can contact our eir care team.
What should I know?
- To cancel your eir service you will need to give us 30 days notice. Please call us on 1901 or visit our switching page for more information.
- If you cancel your phone line, Monitored Alarms (e.g. PhoneWatch) and panic buttons may not work. You should check this with your current phone provider before cancelling.
If you are availing of our eir Fibre broadband service, and are still within your contract term you can check the end date of your contract in my eir.
Charges for cancelling
All eir products and bundles have a contract term. If you cancel within this time you will be issued an early cease charge (or ECC). What you're charged depends on how long is left in your contract.
For more information please visit our Terms and Conditions section.
The eir account holder has passed away
We at eir understand that when this occurs it will be a difficult time for family members and as such have created a process for the eir account to be managed in a timely manner.
You can now complete our bereavement form so we can either; cancel the service or transfer it to another family member to continue to use it.
There is no notice period or termination fees where the account holder has passed away.
Do I need to return my equipment when I cease?
If you cancel your services with eir, you will need to return all Fibre Broadband and TV equipment to eir within 30 days of the cancellation date. We will send you a letter once your service has been cancelled with details on how to return your equipment.
Please ensure you include all
- Power adapters
- Home plug extenders
Failure to return all equipment to eir could mean you are liable for equipment charges.
More information and charges here.