How to cancel your eir services
How much notice is required for cancelling an eir service?
We hope you're happy with your service however if you have decided to leave eir we've put together what you need to know in detail on our switching/cancellations page or you can contact our eir care team.
What should I know?
- To cancel your eir service you will need to give us 30 days notice. Please call us on 1901 or visit our switching page for more information.
- If you cancel your phone line, Monitored Alarms (e.g. PhoneWatch) and panic buttons may not work. You should check this with your current phone provider before cancelling.
If you are availing of our eir Fibre broadband service, and are still within your contract term you can check the end date of your contract in my eir.
Charges for cancelling
All eir products and bundles have a contract term. If you cancel within this time you will be issued an early cease charge (or ECC). What you're charged depends on how long is left in your contract.
For more information please visit our Terms and Conditions section.
The eir account holder has passed away
Please contact our eir care team on 1901 so we can close the account.
There is no notice period or termination fees where the account holder has passed away.
Do I need to return my equipment when I cease?
If you cancel your services with eir, you will need to return all Fibre Broadband and TV equipment to eir within 30 days of the cancellation date. We will send you a letter once your service has been cancelled with details on how to return your equipment.
Please ensure you include all
- Power adapters
- Home plug extenders
Failure to return all equipment to eir could mean you are liable for equipment charges.
More information and charges here.
How should I dispose of my device?
WEEE (Waste Electrical Electronic Equipment) disposed of to landfill, incinerated or recovered without any pre-treatment has potentially serious consequences for the environment and human health.
How will I know if my phone is a WEEE product?
You will find a crossed out wheeled bin symbol on the base of the product. The symbol means that the equipment should not be disposed of with general household waste.
Waste Electrical and Electronic Equipment (WEEE) must never be placed in any of your household wheelie bins. WEEE is taken back free of charge at electrical retail outlets on a one-for-one like-for-like basis. Local authority civic amenity facilities also take back WEEE free of charge. WEEE recycling is free.
There is no disposal charge for end of life WEEE returned to eir or deposited at civic amenity sites. eir will accept old products on a one for one basis (must be equivalent type and have fulfilled the same function).
Waste batteries must never be placed in your waste disposal or recycling bins. There is a bin for small batteries in your local store. Battery recycling is free
Play your part by:
- Not disposing of WEEE or batteries with your general household waste.
- Bringing your old phone to your local civil amenity site at end of life for recycling or alternatively you can return your phone free of charge by following the returns process included with the product information pack.
Registration No IE 00619WB