Features

Streamline your service

Here at eir, we are always trying to make life more convenient for you. One of the easiest ways
to streamline your service is to opt for paperless billing. You can still access all of your bills using your my eir account.

With paperless billing, you can:

1. Reduce the influx of post into your home
2. You can view your bill as soon as it's generated
3. Better security
4. Reduce your carbon footprint. We at eir have made environmental stability as part of our
corporate responsibilty strategy. Opting for paperless billing can reduce your impact on the
environment too

We opt all new customers into paperless billing unless they request paper billing

How do I opt in/opt out for Paperless Billing?

We opt all new customers into paperless billing unless they request paper billing

Paperless Billing can be managed by logging into your my eir account. my eir stores up to 12
months of PDF bills which are available for download at any time.

Alternatively, you can call our Customer Care team on 1901 and we can adjust your billing
preferences over the phone

How do I get a copy of my bill if I'm on Paperless Billing?

my eir allows you to access up to 12 months of your bills in PDF format which are available for
downloading and printing at any time. These PDFs are exact copies of what the printed bills
look like

When can I view my Bill?


We'll send you an email as soon as your bill is ready to view in my eir.

If you haven't received an email about your bill, check your spam folder. To make sure you receive
this email in future, mark the email as Safe, or move it to your inbox

How Quickly will my Paper Bills stop after switching on Paperless Billing?


We might already be processing your bill when you sign up so you may receive up to two more
paper bills before they stop being processed.

Can I use a Paperless Bill for Tax or Credit Purposes?


Yes. The bill you see online has all of the same information a paper bill would have. You can also
print your bill from my eir

For more information about our environmental sustainability programme, contact the
Fresh eir team here: fresheir@eir.ie

If you haven't received a bill since signing up, get in touch with us and we will investigate the
matter for you. There are several possibile reasons for this:

1. Your contact and address details might be incorrect
2. There may be an issue with your order
3. You may have opted for paperless billing and not realised it

I haven't received a bill

If you haven't received a bill since signing up, check the following using your my eir account:

  1. Are your contact and address details correct? You can see what your registered details are by
    checking your my eir account. If any of the details are incorrect, you can amend them here
  2. There may be an issue with your order. You can login to your my eir account to see what
    services are active
  3. You may have opted for paperless billing and not realised it. Paperless billing is now the
    default billing option. If you would like a paper bill sent to you, you can make this change in
    your my eir account

If you have double-checked all of these options, you can call us on 1901 and we will investigate
the issue for you

Get a Bill Reprinted

 

If you need a bill reprinted, please be aware that the bills you can access on your my eir account
have all the same information a paper bill would have and so is acceptable for tax purposes. You
can also print from your my eir account.

If you still require a bill reprinted, call our dedicated Customer Care team on 1901

Please note that we do not keep bills for more than 12 months. If you require a bill from over
12 months ago we can offer a Statement of Account which is valid for tax purposes

To get a Statement of Account, call our Customer Care team

How do I turn paperless billing on/off?

Paperless billing can be managed by logging into my eir.

my eir stores up to 12 months of PDF bills which are available for you to download should you need them.

If you turn off paperless billing you will start receiving your bill in the post.

How can I get a printed copy of my bill if I’m on paperless billing?

my eir allows you access of up to 12 months of your bills in PDF format which are available for download and printing.

The PDF bills are the same as a paper bill would be.

When you can view your bill

We’ll send you an email as soon as your bill is ready to view in my eir.

If you haven’t received an email about your bill check your spam/junk folder, as sometimes the email can be located there.  To make sure you receive your email in the future, please mark the email as safe, or move it to your inbox.

How quickly will my paper bills stop after switching on Paperless Billing?

We might already be processing your bill when you sign up so you may receive up to 2 more paper bills.

Can I use a paperless bill for tax or credit purposes?

Yes, the bill you see online has all of the same information a paper bill would have. You can also print your bill from my eir.