Ways to pay

Pay your bill online

There are lots of ways to pay your bill online

  • my eir  The quickest way to pay your bill. Most payments will reflect in the balance straight away, but some may take up to 48 hours to show
  • Online banking – certain banks allow their customers to set up utility bill payments through their online banking facilities
  • The An Post website - mybills.ie

If using online banking or a third party service, please have your eir customer account number to hand

It can take up to 4 days for the money to be taken from your bank account. You can verify the approximate timeframe with your bank.

Pay your bill by Direct Debit

The simplest way to pay your bill is through Direct Debit. Simply Set up a Direct Debit in my eir in a few clicks. Find out more about direct debit.

Pay your bill by cheque

Send us a cheque along with the payment slip from your bill made payable to eir and post to:

PO Box 43, Kilrush Co. Clare.

If you pay by cheque, please note it will take 5 working days from the date eir receives your cheque to process the payment and show in your my eir account.

Pay your bill in person

Visit a retail store that displays the Postpoint or Payzone symbol. Please remember to bring your bill with you.

Please allow 48 hours for your payment to reach us and to show up in your
my eir account.

Pay your Bill over the phone

  • Call 1901
  • Have your account number and the card you are paying with to hand
  • Follow the voice commands
  • That's it!

Payment Due Dates

Your bill payment is due 14 days from the billing date. After these 14 days, your payment is considered overdue.

The date and the amount due are on the first page of your bill.

If you decide to pay by Direct Debit, the date the payment is due to be taken from your account is indicated on your bill.

What if I miss a Payment? / Unpaid Bills

Most of us have fallen behind on our bills at some point or other, so if you miss a payment (or simply forget to pay) don't worry - you won't be disconnected right away. Your bill is not considered overdue until 14 days after your bill is issued.

If you do fall behind on your payments, you will receive reminders from us by text, email, letter or via a phone call.

If we don't receive payment, or any communication from you, your services may be restricted. You can find this information on the first page of your bill.

You can call us at any time to discuss your options if you have concerns about clearing your bills on time.

Disconnection Policy

If your services have been barred due to non-payment of bills, and we do not receive any communication from you, we will write to you informing you that your contract will be terminated. This is called a Notification of Termination.

If an amount due remains unpaid after the date specified in this notice, your account will be terminated and your line removed. We will continue to follow up on any outstanding balances after your account has been terminated

Reconnection Policy

In order to have your service reconnected, you will need to clear the balance on your account. It can take up to 24hrs for your service to be reinstated after payment is made. The quickest reconnection method is paying over the phone by card. You can see if your payment was successful in your my eir account

 

Please note:

If you have an overdue balance on your account, you will not be able to place new orders, upgrade your package or remove any services until that balance is cleared.

If your services are restricted, you will still be able to contact emergency services via 112 or 999.