Modem settings, benefits of Homeplugs and much more

Fibre to the home pre installation process

Gigabit fibre broadband is faster and more reliable as you don’t share your line with anyone else.

This video explains what to expect for a fibre to the home installation. It explains what's involved and what factors determine a connection.

FTTH preinstall video

Setting up your eir modem

If the eir connection in your home is ready to go (or you are receiving a replacement modem), you will receive the modem by courier for a Self Install. Follow the steps below to get your eir modem up and running:


For a Tech Install socket (double socket)

1. Connect the DSL cable (this is a standard phone cable), to the DSL port on the rear of the modem. This is usually marked in grey plastic and labelled DSL
2. Connect the other end of the DSL cable directly to the left-hand side of the Phone Socket. This is usually marked with a PC symbol
2a. If connecting a telephone as well, connect the telephones cable directly to the right-hand side of the phone socket. This is usually marked with a Telephone symbol. (it does not require any filter to be connected to the cable)
3. Connect the modem's power cable into the back of the modem and plug the power supply into a working power socket
4. Press the power button on the rear of the modem to turn it on
5. Give the modem 10 minutes to get it's connection and download any available updates for it's software (do not unplug the modem's power or DSL cable during this time)
For a Self Install socket (single socket)