Support for your modem

I’m having intermittent problems connecting to WiFi?

You may need to update the wireless card drivers on your computer/laptop to stabilise your WiFi connection as our new F2000 modem uses the latest technology to interact with devices. Updating your wireless card drivers is free to do, this update merely tells your computer to recognise newer software and will help you to connect in future. We recommend contacting the manufacturer of your device for further support.

Can I set up a static IP address?

To enquire about obtaining a static IP address for your modem please contact us. You can Live Chat with a member of our Eir care team Online during standard opening hours.

my eir Fibre modem is broken, how can I get a replacement?

Please contact eir Technical Support on 1890 260 260 and a replacement modem will be arranged for you. You’ll need to return the old modem and all accessories to eir. Please have your equipment securely packaged and ready for collection when the replacement will be delivered to you by courier.