Solutions

Check the basics

  • Check your modem is turned on and you can see a solid DSL light and blinking internet light
  • Can you see any WiFi networks in range? If not, ensure wireless is enabled on your device. You can check our Wireless setup tutorials here
  • If not, try connecting your laptop directly to the modem via the Ethernet (yellow) cable.
  • Alternatively, try our tutorial on how to set up Wi-Fi.
  • Restart your modem
    1. Unplug the power source on your modem
    2. Wait 30 seconds and plug it back in
    3. Wait 2 minutes for your modem to restart
    4. The DSL light should be solid and the internet light should be flashing

 If you have completed the above troubleshooting steps and your broadband connection is still not working you should log a fault here.

Check all connections are secure

  • If you have extra equipment such as an extension, unplug these and connect your modem directly to the phone line.
  • You should also check that the power and Ethernet (yellow) cables are securely connected at both ends.

Check your phone line

  • If you can hear a dial tone and you’re able to make a call, then the problem is not with your phone line and you should restart your modem.
  • If you cannot get a dial tone, click here to log a fault.

I’m having intermittent problems connecting to Wi-Fi?

  • You may need to update the wireless card drivers on your computer/laptop to stabilise your Wi-Fi connection as our new F2000 modem uses the latest technology to interact with devices.
  • Updating your wireless card drivers is free to do, this update merely tells your computer to recognise newer software and will help you to connect in future.

We recommend contacting the manufacturer of your device for further support.