Amazon Prime Video FAQ's

What is Amazon Prime Video?

Amazon Prime Video is an on-demand entertainment service that offers streaming of thousands of popular movies,TV episodes and award-winning Amazon Originals such as Good Omens, The Boys, Carnival Row and Tom Clancy's Jack Ryan.

You also get:

  • Ad-free uninterrrupted viewing
  • Multiple users on up to three screens at once
  • Instantly watch or download for offline viewing. Just select any titles available for download
  • Access actor biographies, soundtracks, trivia and much more with X-Ray
  • Watch on a variety of devices
  • 4K UHD

How does eir's partnership with Amazon work?

eir have teamed up with Amazon to allow eir TV customers to access Amazon Prime Video content.

  • All new broadband customers will get Amazon Prime Video absolutely free for 12 months (€5.99 a month thereafter)
  • Existing broadband customers can avail of 12 months free Amazon Prime Video (€5.99 a month thereafter - no contract, no catches)
  • All eir TV customers get Amazon Prime Video included as part of their package.

Who is eligible for Amazon Prime Video?

All residential eir broadband customers and eir TV customers. Amazon Prime Video is not available for Business customers at this time.

What do I need to access Amazon Prime Video with my eir account?

All you need is your my eir login:

  • New customers can start streaming within 30 minutes of the order being placed
  • Existing customers just need to log in to start streaming


What is Amazon Prime Video?

Amazon Prime Video is a streaming service available to Amazon Prime members. There are a number of exclusive features available:

  • Unlimited entertainment on-demand
  • Thousands of movies and TV series 
  • Award-winning Amazon originals
  • Ad-free uninterrupted viewing
  • Multiple users - on up to three screens at once
  • Instantly watch or download for offline viewing (select titles available for download)
  • Access actor biographies, soundtracks, trivia and much more with X-Ray 
  • Available to watch on a variety of devices - up to three simultaneously
  • 4K UHD

What devices can I stream on?

Here is a list of device types on which you can stream Amazon Prime Video:

  • Smartphones. Both Android and iOS -
  • Apple TV 4K
  • Streaming Media Players
  • Smart TVs
  • Game Consoles
  • Laptops and Tablets

How to avail of Amazon Prime Video

Follow the instructions below to add Amazon Prime Video to your eir services via your my eir account.

Note: Website registration ONLY from launch. Mobile App registration will be available in January.

  1. Login to Navigate to the Amazon Prime Video banner and click on Get it Now.
  2. Details of the Offer will be presented.
  3. Register with Amazon - Existing Prime customers can Sign in - New customers must create an account
  4. Download the App: Once the offer has been activated, you must download the app and sign in. Then you can start streaming! It couldn't be easier, just follow these steps:
    1. Open the app store
    2. Search for the Prime Video app
    3. Tap to install for free 
    4. Follow the on-screen instructions
    5. Sign-in to the app to immediately start enjoying Prime Video

Activate Amazon Prime Video on Apple TV

Here is a step-by-step guide to activating Amazon Prime Video on your Apple TV.

  1. When you have downloaded the Prime Video app, locate it on the home screen
  2. Sign in using your Amazon details
  3. Follow the on-screen instructions to register your Apple TV device with your Amazon Prime Video account
  4. Log into to tie your Apple TV to your Prime Video account

Cancel Amazon Prime Video

Cancelling your Amazon Prime Video service can be done on your my eir account.

  1.  Login to your my eir account and Click eir TV and Amazon Prime Video
  2.  Click the Cancel Amazon Prime Video button
  3. There will be a pop-up asking you to confirm the cancellation of your Amazon Prime Video service. Click Continue to Cancel

When will cancellation occur?

Provided the cancellation via myeir is at least 1 [business] day before your next renewal date (i.e, on the monthly anniversary of the Amazon Prime Video add-on being added), the service will be removed on that renewal date and you will not be billed for the add-on going forward.

Otherwise, the Amazon Prime Video service will be removed on the subsequent renewal date. If any credit in Amazon Prime Video charges is owed, this will be incorporated in your next eir bill.

I already have Amazon Prime Video

If you would like to get Prime Video for 12 months for free, all you need to do is cancel your existing subscription directly with Amazon Prime Video in order to sign up via eir.

I've forgotten my Amazon login

Just click the Forgot Password link on the Sign-In page here. A security code will be sent to you to allow you to reset your password.

I don't have an Amazon account

That's not a problem. It only takes seconds to set up an Amazon account. Go to, all you need is an email address or your phone number

What happens when the promotion ends?

Your Amazon Prime Video membership continues uninterrupted as you are auto-enrolled into a monthly payment plan of the standard price of €5.99. You can cancel this membership should you wish to discontinue the service and you will no longer be billed.

What happens to my Amazon Prime Video account if I change my mobile carrier or plan?

If you leave eir or move to a plan that does not offer Amazon Prime Video, your membership will be automatically cancelled. To continue your Amazon Prime Video membership, please visit Sign-in using your Amazon details and sign up for Prime Video directly from Amazon.

What happens if I need help troubleshooting?

For any problems with Prime Video, customers can contact the Amazon chat team. Your issue may also be dealt with in this comprehensive list of FAQs