Recording Issues

Unable to Record

Some programmes can't be recorded. When watching an unrecordable Live programme, it will not
display any recording options. An unrecordable programme in the TV Guide will give an error
message if you try to record it. You can have up to 500 recordings (the length of the recordings don't
matter). When you have reached this limit, you will have to remove some of the recordings to make
room for new ones.

To delete a single recording

  1. On the Recordings screen, highlight a recording you no longer want and click on the remote
  2. Select Recording Options and click on the remote
  3. Select Remove Episode to remove only the selected episode. Select Cancel Series Recording to
    remove all episodes of that series

To delete multiple recordings at once

  1. On the Recordings Screen, click Edit
  2. Highlight any programmes you don't want to keep and click on the remote to mark them with a
    green tick
  3. Once you selected all the recordings you wish to remove, click on the Remove Selected button to
    delete them

Can't find a Recording

  1. Go to the Recordings screen
  2. Make sure the All Recordings category is selected
  3. Use the remote to highlight Sort & Filter in the top-right corner and click on the touchpad
  4. Make sure that all the options in the Filter by Section are set to 'Off' so that all recordings are showing on the Recordings screen
  5. If you cannot find the recording after removing the filters, the recording is not present