Solutions

General Navigation

  • You can navigate the eir TV app on Apple TV using the supplied Apple TV Remote
  • Use the touchpad on the remote to highlight menu options and click on the touchpad to select them
  • Press the Menu button to bring up the main menu in the eir TV app
  • When watching a live show, swipe down on the touchpad to bring up Recording, subtitle and audio options
  • You can swipe left and right on a live show to quickly change channels or swipe up on the touchpad to to bring up a scrollable channel list
  • When watching a paused show or a paused recording, swipe left and right to rewind fast and fast forward through the show

Subtitles

A lot of the content on eir TV will have subtitled that can be enabled, but please note that some channels
and programmes do not have subtitles available

  1. When watching a programme, swipe down on the touch surface of your remote control
  2. Select subtitles
  3. Select the language you wish to view the subtitles in and click on the touch surface to enable
    subtitles
  4. If you wish to disable subtitles, select Off and and click on the touch surface to disable subtitles

Changing Audio Track

Some content on eir TV will have different audio tracks available (audio descriptive, different languages and so on).

 

  1. When watching a programme, swipe down on the remote's touch surface
  2. Select Audio
  3. Select the option you want and click on the touch surface to enable

You can also set some other audio settings here like the Dymanic range and switching to any external speakers. Not all channels or programmes will have alternate audio tracks available for them.

eir TV PIN

When your eir TV service was ordered, a PIN was created. This PIN can be used to add on channel packs through the eir TV app. By default, the PIN is set to 0000, but you can change through your my eir account:

 

  1. Log into my eir
  2. Click my profile on the top menu
  3. Scroll down to the eir TV service and click on it
  4. Find where it says TV PIN. Click Update
  5. Type in a new four-digit PIN and click Save

Parental Control

The Apple TV has built-in parental control options called Restrictions. This allows you to restrict access to certain content and features on the Apple TV. For more information, click here

How Do I Cast?

When you use the eir TV app, the Cast icon will appear in the top right-hand corner

 

  1. Tap the Cast icon
  2. A small tutorial will appear. Tap Next and Got it to read the tutorial or Skip to skip it
  3. You will see a list of available Chromcast devices. Select one to begin Casting
  4. Tap the casting controls at the top app to rewind, pause, fast forward and more
  5. Stop casting by tapping the Stop button on your device

Change Your Streaming Quality

You can change the streaming quality between high and low

 

  1. In the Settings screen, use the Default WiFi bitrate option to set the streaming quality on a WiFi connection
  2. To change the streaming quality on Mobile Data, use the Default mobile bitrate option
  3. By default, WiFi streaming is set to High and Mobile streaming is set to Low

Managing a list of favourite channels

Managing a list of favourite channels with the eir Remote for Apple TV. Watch our video below.

Changing channels in eir TV with the eir Remote

Changing channels in eir TV with the eir Remote for Apple TV. Watch our video below.