Cancel Amazon Prime Video

Via my eir Phone app

  • Login to your my eir account
  • Select 'More' option
  • Go to 'Amazon Prime Video'
  • Click the Cancel Amazon Prime Video button
  • There will be a pop-up asking you to confirm the cancellation of your Amazon Prime Video service. Click Continue to Cancel

Via my eir portal

  • Login to your my eir account
  • Select 'More' option
  • Go to 'eir TV and Amazon Prime Video'
  • Click the Cancel Amazon Prime Video button
  • There will be a pop-up asking you to confirm the cancellation of your Amazon Prime Video service. Click Continue to Cancel

When will cancellation occur?

Provided the cancellation via myeir is at least 1 [business] day before your next renewal date (i.e, on the monthly anniversary of the Amazon Prime Video add-on being added), the service will be removed on that renewal date and you will not be billed for the add-on going forward.

Otherwise, the Amazon Prime Video service will be removed on the subsequent renewal date. If any credit in Amazon Prime Video charges is owed, this will be incorporated in your next eir bill.