Common problems and their solutions

eir TV Android Troubleshooting

Android Troubleshooting Steps

These steps will vary slightly between devices and Android versions (Android 4.4 and above required)

  1. Close and restart the app.
  2. Clear the app cache and data to end all processes related to the app. Here's how:
    • Go to Settings
    • Select Apps
    • Select the eir TV app
    • Select Force Stop
    • Select Storage then Clear data/cache
    • Select Cache then Clear cache
  3. Reinstall the eir TV app:
    • Uninstall the App: Settings > Apps > eir TV > Uninstall
    • Restart your device
    • Download App: Go to the Play Store and select eir TV
  4. Check your internet connection

I can’t see a particular programme or I am getting an error

Here are the possible reasons for this:

  • Some programmes may not be available to watch on the eir TV app due to content restrictions. Those programmes are greyed out in the programme guide.
  • Some programmes are only available to watch on your home internet connection.
  • If you receive an error when attempting to watch a channel, try another channel or failing that log out of the app and re-login then attempt to watch the channel again. If the error persists, please chat to our technical support team.

I'm experiencing drops in video quality

Drops in the quality of your video may happen if the internet connection on your device is not fast enough. The minimum recommended speed is:

  • SD: 3 Mbit/s
  • HD: 5 Mbit/s
  • Full HD: 8 Mbit/s

When on a mobile connection, it's recommended you be connected to a minimum of 3G or 4G to stream in a watchable quality.

You can change the streaming quality between Low and High in the app's settings menu

 

 

 

I can’t see a particular programme or I am getting an error

Here are the possible reasons for this:

  • Some programmes may not be available to watch on the eir sport app due to content restrictions. Those programmes are greyed out in the programme guide.
  • Some programmes are only available to watch on your home internet connection.
  • If you receive an error when attempting to watch a channel, try another channel or failing that log out of the app and re-login then attempt to watch the channel again.

I'm experiencing drops in video quality

Drops in the quality of your video may happen if the internet connection on your device is not fast enough. The minimum recommended speed is:

  • SD: 3 Mbit/s
  • HD: 5 Mbit/s
  • Full HD: 8 Mbit/s

When on a mobile connection, it's recommended you be connected to a minimum of 3G or 4G to stream in a watchable quality.

You can change the streaming quality between Low and High in the app's settings menu