eir TV and eir Fibre

Picture issues

If you think your problem might be with the display settings, more information is available here

Connection Issues

If you think it's a connectivity issue, more information is available here

No Power

If your Apple TV has no power at all, it's usually caused by a hardware issue
Try these troubleshooting steps in the following order to correct it

1. Check if the power cable is connected and secured at both ends

2. Power on the Apple TV using the remote control

3. Confirm the TV is on the correct input source

  • Your Apple TV should be set to either HDMI1 or HDMI2. Check that the HDMI cable works on another device, like a DVD player or a games console
  • If the HDMI cable is faulty, try another HDMI cable before you continue troubleshooting
  • Try a different HDMI port in the TV
  • Check the connection between the Apple TV box and the TV set

4. Unplug the power cable from the Apple TV. Wait 30 seconds, then plug it back in
Try plugging the Apple TV into a different power socket. Try a different device in the same socket

5. If you have one, try a different power cable. The cable is a typical 'figure 8' style cable

Look here for more troubleshooting tips

apple tv powercord

eir TV Sound Issues

If you are having problems with the sound on your Apple TV, here are some things you can do to fix it. There are several reasons you
might be experiencing problems with your sound:

Volume and Muting
1. First of all, make sure your television is not on mute. Look for a symbol of a speaker with a diagonal line across it. It should be on the screen as well as your remote control

Click it to mute / unmute


Control television volume

2. Hold the volume up button on the TV remote for several seconds. The television's volume can also be controlled using the Apple TV remote.

apple tv volume

Cables and Connections

If the Apple TV and the television volume are working but there is still no sound, checking the cables is the next step

1. Locate the HDMI cable and unplug it at both ends, then plug it back in
2. Try swapping the ends of the HDMI. In other words, plug the end that was in the television into the Apple TV box and vice versa
3. If you have a different HDMI cable, try using that one. Also try using a different HDMI port on your TV
4. Try a different device in each of the HDMI ports

apple tv hdmi

TV Speaker and Sound Volumes

Your Apple TV can be configured to send the audio to other devices such as soundbars or home theatre systems.

1. Press the Menu button on the Apple TV remote

menu button

Settings app

2. Highlight the Settings app and click on the touchpad

Audio & Video

3. Highlight Audio & Video and click on the touchpad

apple tv settings menu dig

Audio Output

4. Make sure the Audio Output is set to Apple TV. If you are using an external device like a soundbar or a home theatre system, ensure the correct device is selected

5. Set the Surround Sound to the Best Quality Available