Start your eir TV troubleshooting here

No Service

No service on your eir TV? It could be an easy fix. See if you can troubleshoot your issue...

First of all, make sure your TV and box are plugged in and switched on. Check that all cables are connected properly

Broadband issues

The eir TV service runs over your internet connection, so if your broadband is having issues you will likely see problems with your eir TV as well

Learn how to check your broadband for issues by clicking here

'No Signal' Message

Getting a No Signal message when you turn on your TV?

This means your TV is not receiving any video or sound information. Try these steps to get your TV up and running again...

Power

First make sure your Apple TV is on. The status light at the front should be lit up.

Is your TV on the correct input source?

  • Your Apple TV should be set to either HDMI1 or HDMI2. Check that the HDMI cable works on another device, like a DVD player or a games console
  • If the HDMI cable is faulty, try another HDMI cable before you continue troubleshooting
  • Try a different HDMI port in the TV

Ensure there's no disconnected cables

Make sure all cables are inserted properly to ensure there are no hardware failures.

Restart your Apple TV

Hold down the Menu and Home buttons on the Apple TV remote control until the light on the front of the Apple TV box starts to flash. Your Apple TV will then restart.

Disconnect

Disconnect the Apple TV from the power source. Wait six seconds, then plug it back in and wait for it to boot up.

What Next?

Still getting a No Signal message?

Get in touch with us to speak with one of our experts here.

eir TV Connectivity Issues

The eir TV service requires a strong connection to function properly.

If you are experiencing connectivity issues, there's a good chance you can fix it yourself.

  1. Restart your Apple TV
  2. Troubleshoot your WiFi connection
  3. Connection through Homeplugs
    • Homeplugs are devices that allow for data transmission over power lines.
    • The quality of the connection is dependent on how well these Homeplugs are functioning
  4. Connection through Ethernet Cable
    • Check that the Ethernet cable from the Apple TV is connected to an Ethernet or LAN port on your modem
    • Disconnect and reconnect both ends of the Ethernet cable connecting the modem to the Apple TV
    • Try a different Ethernet or LAN on the modem. If you have one, try a different Ethernet cable
    • You can perform a LoopBack test:
      1. If your modem has status indicator lights on the Ethernet/LAN ports, you can test the cable
      2. Plug one end of the Ethernet cable into Ethernet 1 and the other end into one of the other Ethernet ports
      3. If the status indicator lights come on, the cable is working properly. If the light does not come on, the cable is faulty and needs to be replaced
    • If the cable is working properly, test another device in the modem's Ethernet/LAN port
  5. You can find more information on troubleshooting the Apple TV here

Get in touch with us to speak with one of our experts here.

eir TV Registration Issues

If you are having difficulty with eir TV registration, don't worry. It can be easily fixed. You just need to find out what's causing the problem. It could be:

Device Registration Issues

Follow these steps to diagnose your problem:

  1. Confirm your device meets the minimum requirements
  2. Double check your my eir account is valid and active. If you do not have an active my eir account, you will need to create one here
  3. Make sure there are no business accounts added to your my eir account. eir TV is not available for businesses at this time
  4. If you only have mobile with us, confirm your package supports eir TV
  5. Check my eir for available device swaps

Registered Device is no longer Working

If your device had registered properly but is no longer working, it could be one of the following issues:

Registered Device showing as Not Registered

If your registered device is showing as not registered, get in touch with us and one of our experts will take a look for you

 

Still having problems registering? Get in touch with us

Streams buffering or pixelating

  1. First make sure there is no outage in your area and that your broadband connection is stable
  2. Turn your device off and on again. Do the same with your Apple TV
  3. Try to play a video on YouTube or any other online video platform
  4. If that video plays as it should, try uninstalling the eir TV app and reinstalling it
  5. Click here for instructions on how to get the best speeds possible

If the video is still buffering or pixelated, get in touch with us for more advanced troubleshooting

Troubleshooting App Failing to Launch

  1. Turn your device off and on again
  2. Make sure your app is up to date
  3. Check the software on your device is the latest version
  4. Uninstall the app, then reinstall it
  5. See if another device works

If the troubleshooting app is still not launching, get in touch with us

eir TV Online Player not working on your web browser

  1. Check you have no software or plugins installed that may disable cookies
  2. Make sure you have installed the latest version of your browser
  3. If you have a different browser installed on the same device, see if the Player works on that one
  4. If it does not work on another browser, contact us and we will troubleshoot the issue for you