How to prepare for your appointment

There are a couple things to consider as you await your appointment with eir.

  • If you live in an apartment or shared building you need to contact the management company to arrange access for our technician before they arrive.
  • Some installs may require trees or bushes to be cut back if blocking the way from the pole to the gable. The technician will identify if this is an issue at the first site survey appointment.

Do I need to prepare anything inside the house?

  • For Fibre to the Home installations, multiple plug sockets in the same area will be required.
  • Don’t forget that you will need space to put the modem/set-top box near the power source.

How do I know when my appointment will take place?

Check your appointment text message to ensure that appointment time is suitable. If no text is received, call 1901.

Who will be carrying out my appointment?

A KN technician will carry out the installation on eir’s behalf.

I am a new customer; will I be able to get my installation done on the first appointment?

In some cases we will be able to install your services on the first appointment, however if there is no current service overhead or underground, more work and a 2nd call out may be required. When this occurs we will use the first appointment as a site survey to investigate the work that may need to be completed.

An example of this work may be:

  • To run an overhead cable to the gable of your house from the nearest telephone pole. Depending on the type of installation best suited to your house the technician may need to drill a small 10mm hole in an external wall

In some cases infrastructure will need to be built underground in the form of ducting. This occurs if the technician cannot go with an overhead solution. To learn more about ducting please click here