Technician appointments with eir

Notifications about your appointment

Your appointment will be confirmed by email and text. Make sure you provide an up to date mobile number and email address when placing your order. You will also receive a reminder text from our appointment team the day before your appointment

On the day of the appointment the technician will call you before they arrive. There may some work to be completed at the exchange before they attend your home.

If the technician attends to your home and you are not available, they will leave a calling card with details on how to reschedule your appointment.

Need to change or reschedule your appointment?

Your appointment will take place within a timeframe. If you booked a morning appointment, the technician may arrive any time within 9am-13:30pm. If you booked an afternoon appointment, the technician may arrive any time between 12:30pm - 16:30pm.

If the technician does not arrive within the expected window, please allow the full appointment time to elapse before contacting our appointment team. This number was provided on your pre-appointment text.

Alternatively, get in touch with us here. You can also use our Change of Appointment Form.

What time will the technician call to my home?

Morning Appointments: 09:00AM - 13:30PM
Afternoon Appointments: 12:30PM - 16:30PM
All Day Appointments: 09:00AM - 16:30PM

Anything else I need to know?

  • Fibre to the Home installations can take up to 4 hours to complete
  • Fibre is intalled via overhead wires or underground cable depending on the setup of the property