If this does not arrive, check your spam folder
Sometimes, online orders may require further information to process the order. If this is the case, the Online
Order support team will contact you directly.
Handset Payments and Receipts
Online customers pay for their handsets in advance and your receipt will be emailed to you. If this does not
arrive, get in touch with us and we will re-send the receipt to you.
Payment / Deposit Required
If a once-off payment or deposit is required in advance of the order, one of our team will contact you via call
or email and you can make the payment via debit or credit card
Deposits will be returned to you as a credit on your sixth bill - subject to Terms & Conditions