What to expect

Once I've ordered what happens next?

You will receive an email notification confirming your order. After your order is placed, a member of our eir care team will contact you to arrange an installation appointment that is suitable for you. If for some reason you do not receive the initial email confirmation within 24 hours of submitting the order or if you need information on the progress of your order at any time, please contact us.

You can also get full details of your order, appointment date, and manage your account i.e. view and pay your bill, check your broadband usage, log and track a fault and get help and support by signing up for my eir.

Where can I get a home phone handset?

You can rent or purchase a handset, which will be delivered to your home or to your preferred delivery address within 10 days. Our current range of handsets can be found here.


My new phone line isn’t working

If you were advised that your landline would be in service within 24 hours and it hasn't automatically connected we may need to send a technician to investigate.

Click here to check other common problems and their solutions.

Please chat to one of our agents or call us on 1901 from a mobile or another landline to notify us as your line may be showing active on our system.

How can I check what my home phone number is?

Once your line is active and you can make incoming and outgoing calls, dial 199000 and an automated voice will call out your telephone number to you.

How do I opt-in / out of the Telephone directory?

You can update your Telephone directory preferences in my eir.

Click here to register/login to my eir.