Nuisance Calls

Nuisance Calls

Nuisance calls can be both unsolicited telemarketing calls, scam calls or malicious calls.

Stopping unwanted telemarketing calls

You can stop unsolicited calls by letting the NDD (National Directory Database) know your preference for receiving/not receiving telemarketing calls. You can do this manually if you are registered with My eir or you can contact us on 1901 customer care and we will pass your preferences to the NDD. You will need your account number for this request. Please note it can take up to 28 days for your preferences to be submitted.

Scam Calls

Scam calls are another type of 'Nuisance calls and cannot be bloked in the NDD like telemarketing calls as they usually originate outside of Ireland.

In scam calls the calling number has most likely been bluffed to resemble a legitimate number. Unfortunately we have no control over what number is presented when spoofing occurs. Fraudsters who engage in call spoofing normally chose random local or national numbers to increase the chances that the call will be answered. Below are some guidelines that we recommend for use if you have concerns about these calls.

If you receive unsolicited calls, emails or SMS/MMS messages, please be aware of the following:

  • Never disclose any information particularly personal or financial information
  • Delete the SMS/MMS or email message immediately
  • Never click on web links contained within such messages or download content associated with the message
  • Do not respond to calls or messages from an unknown source
  • If you have provided your personal bank account or credit card details please contact your bank immediately to advise that their details have been compromised. The financial institution will be in a position to advise regarding cancelling bank or credit cards

If you receive an email that you are not sure is genuine, then you should access the respective website through Google or another search engine, do not use the links present in the email.

If you have clicked on a link contained within a message:

you may have been directed to a 'fake' website seeking personal information – again if personal information has been provided you should contact the relevant company or financial institution to advise that your details have been compromised

There is also a risk that a malicious virus may have been installed on your device. eir have no way of knowing if your device has been affected in this way.

However, it is recommended that you utilise up to date anti-virus software to reduce the risks associated with malicious software.

In some cases you may need or wish to reset your mobile device (phone/tablet) to its original purchased state and restore factory settings if you believe it has been compromised

For more information please check out our Online Safety web page.