Features

How to set up a voicemail

You must have eir Mailbox set-up to divert voicemail messages to when a call is not answered or the line is busy.

To set up eir Mailbox chat with a member of our customer care online or call us on 1901

Should you wish to set up additional mailboxes you can order an extra 3 using eir Mailbox extra.

Mailbox charges

eir Mailbox, the voicemail service for your eir landline is charged as follows:

 

Standard (one) Mailbox Monthly Charges:

€1.25 excl. VAT

€1.54 incl. VAT

 

Mailbox Extra: (3 additional mailboxes)

Mailbox Extra Monthly Charges:

€1.89 excl. VAT

€2.32 incl. VAT

My mailbox has been activated on my phone line – what do I do next?

  1. Lift your receiver and key 171.
  2. When asked, enter the following temporary password 1234.
  3. You will be asked to choose your own private password (this cannot start with 0), once entered, press #.
  4. Follow the spoken prompts to record your business name / own name and welcome greeting.

Checking your voicemail messages

  1. Lift your receiver.
  2. A broken dial tone means you have new messages.
  3. To listen to your messages key 171.
  4. Follow the spoken prompts.

To check them from another phone:

  1. Call your own number.
  2. While your greeting is playing, press #.
  3. Follow the spoken prompts.

Listening to your messages from your home / business phone is free. Checking your messages from another phone is charged at standard rates.

Changing you voicemail greeting

  1. Lift receiver and press 171.
  2. When asked enter your password and go to the main menu.
  3. Press 4 for personal options.
  4. To go to the greeting, press 3.
  5. Follow the spoken prompts.

Setting up extra mailboxes

You must have this service activated on your eir account.  Live chat with a member of our customer care team online or call us on 1901 to activate it. Following this:

  1. Lift your receiver and dial 171.
  2. When asked, key in your messaging password, followed by #.
  3. Press 4 to go to personal options.
  4. Press 9 to go to the extension mailbox tutorial.
  5. Follow the spoken prompts.

As you set up each extension, you will be given a password for each one.

Reset my mailbox password

Changing your password means that any messages still in the mailbox will be deleted. Please check these before proceeding.

  1. Lift your receiver and dial 171.
  2. When asked, key in your password, followed by #.
  3. Press 4 to go to personal options.
  4. Press 9 to go to the extension mailbox tutorial.
  5. If you have extra mailboxes enter the number of the extra mailbox you wish to reset.
  6. Press 7 and follow the spoken prompts.

Changing the number of rings before voicemail activates

eir mailbox is automatically set up so all calls will ring for 20 seconds (7 Rings) before transferring to your voicemail.

  • To change this, just lift your receiver and press *62*, followed by the number of seconds you want calls to ring, followed by the # key.
  • For example, to set up eir mailbox to answer your calls after 5 seconds (2 rings), press *62* 5 #.

You cannot set your phone to ring for more than 25 seconds (10 rings), or for less the 5 seconds (2 rings).