Help & Support Forms


Log a fault

Here you can fill in our Log a fault form and a member of the faults team will be in contact with you within 2 working days.


Moving home

Find out what you need to know if you are Moving home


Bereavement form

You can now complete our Bereavement form to let us know about a bereavement


Medical incapacitation form

You can now let us know about a change of account due to a medical reason in our Medical incapacitation form


Request a refund

Find out what you need to know to Request a refund


Authorised User Request

An authorised user is a nominated contact that an account holder can have speak to eir on their behalf about their account.

Interested in Nominating an Authorised User?


Unlocking Code for your Mobile

The quickest and easiest method to request to unlock your mobile phone is to fill in our Mobile Unlock code request form