Help & Support Forms
Log a fault
Here you can fill in our Log a fault form and a member of the faults team will be in contact with you within 2 working days.
Find out what you need to know if you are Moving home
You can now complete our Bereavement form to let us know about a bereavement
Medical incapacitation form
You can now let us know about a change of account due to a medical reason in our Medical incapacitation form
Request a refund
Find out what you need to know to Request a refund
Authorised User Request
An authorised user is a nominated contact that an account holder can have speak to eir on their behalf about their account.
Interested in Nominating an Authorised User?
Unlocking Code for your Mobile
The quickest and easiest method to request to unlock your mobile phone is to fill in our Mobile Unlock code request form