Bill Pay

How and where can I find the terms and conditions of my contract?

At the time of signing up.

The terms and conditions of service are provided at https://www.eir.ie/termsandconditions/.  This link is available to customers signing up online or advised to customers over the phone. In addition the link is provided in welcome correspondence confirming your terms and condition. In store the main terms and conditions are on the form provided in hard copy and customers are advised of the location of full terms and conditions online.

During the lifetime of the contract

The terms and conditions of service are provided at https://www.eir.ie/termsandconditions/

Do I own the phone that I entered into the contract for?

A phone supplied under a contract that is subject to a minimum period of more than one month, shall remain the property of eir Mobile until the expiry of the minimum period.

If not when will I own it?

A phone supplied under a contract that is subject to a minimum period of more than one month, shall remain the property of eir Mobile until the expiry of the minimum period.

If I exit the contract early (before the end of the minimum period), do I own the phone?

A phone supplied under a contract that is subject to a minimum period, shall remain the property of eir Mobile until the expiry of the minimum period.

If I exit contract early, will I owe anything further to own the phone (e.g. if 18 months early, 12 months early, 6 months early)?

If the Agreement is terminated during the minimum period, customers are liable to a termination charge calculated as the sum of the monthly charges which would otherwise be payable from the date of such termination until the end of the minimum period. eir does not seek the recovery of phones where the early termination charge has been paid.

If I exit the contract early, is an early termination fee owed for the phone and the service?

The termination fee relates to service charges that a customer commits to for the minimum period.

Are there restrictions on my use of my phone on other networks?

Yes.  Mobile phones supplied by eir are restriction for use on the eir network only.  However they can be unlocked subject to certain conditions.

Please see details under the FAQ "How can I unlock my bill-pay phone so that I can use it on another network?" below.

How can I unlock my bill-pay phone so that I can use it on another network?

You will need to request an ‘unlocking code’ from us. This code removes a restriction from your phone and allows you to use a SIM from any network. To get an unlocking code, you’ll have to meet the criteria below:

  • You must have paid more than €200 worth of bills OR 6 bills in total. 
  • Your account must not be in arrears or suspended. 

If you meet the above eligibility rules contact us with your ‘IMEI’ code. This fifteen digit code can be retrieved by dialling *#06# into your phone.

Note –Sometimes the unlocking code may not be stored on our systems and we may have to contact your phone manufacturer on your behalf.  It can take up to ten working days for us to receive the code from the manufacturer.

Once we receive the code we will email it to you, so please ensure to provide us with the correct email address.  You can update your email address by logging into myeir.

Is there a charge for unlocking my phone?

There is no charge for unlocking you phone however you must meet certain spend criteria as outlined in the response to the FAQ "How can I unlock my bill-pay phone so that I can use it on another network?" above. 

Where can I find information on the process and charges for unlocking my phone?

There is no charge for unlocking you phone.  For the process on unlocking your phone, please refer to the response to the FAQ "How can I unlock my bill-pay phone so that I can use it on another network?" above.

Who do I contact to unlock my phone?

You need to contact eir to unlock you phone.  Please refer to the response to the FAQ "How can I unlock my bill-pay phone so that I can use it on another network?" above. 

How long will it take to unlock my phone?

The time it takes to unlock your phone varies by manufacturer.  For further detail please refer to the response to the FAQ "How can I unlock my bill-pay phone so that I can use it on another network?" above.