Solutions

Have you roaming set up?

As of April 2013, all mobile customers are set up to roam automatically within 5 days of joining eir Mobile.

If you joined before this date, please chat to an agent before you travel to ensure you have roaming set up on your account.

Bill Pay customers can check in my eir to see if roaming is activated.

Do you have credit?

If you’re on Pay As You Go - check you have enough credit to make the call. If you've run out of credit and will like to top up, you can do so here.

Do you have an outstanding balance?

If you’re on Bill Pay – check your account is fully paid to date by logging into my eir.

Are you using the correct codes?

Check you’re using the international prefix needed for calling home - you’ll need to dial 00353 or +353, while dropping the first zero of number you’re calling.

Are you roaming in the USA?

You’ll need to make sure you’re using a triband handset. If your phone isn’t triband, it won’t be able to pick up coverage unfortunately.

Have you tried to Power-cycle?

  • Switching your phone off and on again may fix the issue
  • If not, you should take the battery out of your phone while it’s still switched on
  • Where this is not possible (e.g. iPhones) please put your phone into airplane mode for at least 30 seconds, and then switch it back to normal mode

This will perform what’s known as a ‘location update’ and give a fresh connection to the network.

Manually choose a network

When you roam, your phone (unless set otherwise) will automatically search for the strongest network connection it can connect to.

However, sometimes you may need to manually select a network if you have problems making calls. To do this, simply choose your handset and follow our tutorial.

Premium rate numbers

In most cases calling a premium rate number won’t work while roaming (this includes calls made to Irish based companies and foreign premium providers).

If by chance you are able to connect the call, rates will vary while roaming.

How do I contact customer care while roaming?

The numbers to call are:

  • Prepay - +353 1 7652752
  • Bill Pay - +353 1 4307312