Mobile Broadband FAQs

How to I set up my 4G Broadband?

To set up your 4G Broadband simply insert your SIM Card into the Home Router and plug it in.

My 4G Broadband router won’t connect to the internet

Please follow these troubleshooting steps:

  1. Check the signal strengthindicator LED on the router. If this is not green, adjust the router’s direction or try moving the router to another location in the house near a window to receive better signal.
  2. Check to ensure you have inserted the SIM Card correctly. When you insert it you should hear a click when it is inserted correctly.
  3. If you still have issues, try plugging the router out and then plug it back in. You can also restore the router to factory You will find how to do this in the manual the accompanies the router.
  4. If you have tried all of the above and are still experiencing issues, please contact our Customer Care team.

My smartphones won’t connect to the 4G Broadband home router

Ensure you are entering the password correctly on your smartphone. The password can be found on the bottom of the home router. Please note the password is case sensitive.

If you are still having difficulty, please follow the steps in the above FAQ "My 4G Broadband router won’t connect to the internet"

Setting up a stick modem

  1. Put your SIM into the stick modem.
  2. Plug the stick modem into your PC/laptop.
  3. The device will automatically install an icon on your desktop – click on this to open the web management page. (You can also manually reach the web management page by opening your browser, typing 192.168.8.1 (192.168.1.1 address if you have one of our older devices) into the address bar and pressing enter.)
  4. Click connect.

 Pay As You Go Customers - you have €3 credit pre-loaded on your new SIM. We recommend you buy a 1 day pass with a 1GB allowance. See more information on how to activate a pass.

How can I top up my mobile broadband?

If you are a Pay as You Go customer, you can top up your mobile broadband:

1. Online
2. In store
3. Call us on 1741 to register your debit/credit card and top up at any time 

If you have our 4G Broadband product, you do not need to top this up.

Can I use eir Mobile Broadband while abroad?

You can use your mobile broadband abroad. Check out or roaming rates here.

There is no roaming allowance on our 4G Broadband product.

Where can I find my eir Mobile broadband number?

You can find your eir Mobile broadband number on the broadband device manager screen.
Simply go to Tools / Diagnostics, click on the 'SIM' tab, and then choose 'Own number' (MSISDN).

How to set up roaming for mobile broadband?

If you are a Pay as You Go customer or Bill Pay customer you are automatically set up to roam within the EEA.

If you would like to roam outside of the EEA please contact our care team.

There is no roaming allowance on our 4G Broadband.

How much does it cost to use my broadband while roaming?

Costs vary depending on where you are roaming and whether you are a Pay As You Go or a Bill Pay customer.

Check out the rates for the area you’re travelling to here.

How to I set up my 4G Broadband?

To set up your 4G Broadband simply insert your SIM into the free Home Router and plug it in.

How can I top up my mobile broadband?

If you are a Pay as You Go customer, you can top up your mobile broadband:

1. Online
2. In store
3. Call us on 1741 to register your debit/credit card and top up at any time

Setting up a stick modem

  1. Put your SIM into the stick modem.
  2. Plug the stick modem into your PC/laptop
  3. The device will automatically install an icon on your desktop – click on this to open the web management page. (You can also manually reach the web management page by opening your browser, typing 192.168.8.1 (192.168.1.1 address if you have one of our older devices) into the address bar and pressing enter.)
  4. Click connect

 

Pay As You Go Customers - you have €3 credit pre-loaded on your new SIM. We recommend you buy a 1 day pass with a 1GB allowance. See more information on how to activate a pass.

How do I set up a WiFi hotspot?

  1. Put your SIM into your WiFi hotspot and power it on.
  2. On your WiFi enabled device (i.e. your mobile phone, laptop, computer or tablet) go to your wireless connection settings and select your hotspot from the list of available connections. The name (or SSID) of your hotspot will be written on a sticker on the back. Then input the WiFi security key (this is an 8 digit password) and press ok.
  3. Next you'll need to enter your PIN. You will need to input this via the ‘web management’ page on your WiFi enabled device. To get to this page, open a web browser, type 192.168.8.1 (or 192.168.1.1 if you are using one of older devices) into the address bar and press enter.
  4. Enter your PIN. You’ll find this on the back of your SIM pack

How do I update my APN settings?

Should you need to enter your APN settings manually, please find all the details you need below:

Connection name: eir Mobile data
Data bearer: Packet data or GPRS on some handsets
Access Point Name (APN): broadband.myeirmobile.ie
Username: N/A
Prompt password: N/A
Password: N/A
Authentication: None
Homepage: https://my.eir.ie/