Troubleshooting mobile

Why can’t I get service on my phone?

There could be a number of reasons why you may not be able to get service on your phone. If you are a Pay As You Go customer - you may need to top up. If you are a Bill Pay customer, please make sure your account is up to date. If your account is overdue you may be barred for non-payment. You will receive notification of this in advance.

If you are a Pay As You Go customer - you may need to top up.

If you are a Bill Pay customer, please make sure your account is up to date. If your account is overdue you may be barred for non-payment. You will receive notification of this in advance.

Why can't I make an international call?

All customers are automatically set up to make international calls. If you want to double check your roaming status, you can chat to an agent.