How do I request to unlock my handset?
The quickest and easiest method to request to unlock a handset is filling in the mobile handset request form.
What do I need to complete this form?
You will need the make and model of the handset you wish to unlock, the IMEI of the handset and the mobile number currently being used in the handset.
What is an IMEI and how do I get it?
An IMEI is the mobile handset equipment number. This is an identity number unique to every mobile handset and is 15 digits long.
To get the IMEI for your handset you will need to enter the code *#06# when the handset is switched on. When this code is entered the 15 digit code will display on the customers screen.
Why are you asking what mobile number is in this handset?
We use this information to verify that the IMEI was linked to a handset used against a number on the eir network.
How and when will you contact me?
Once we review your unlocking code request we will aim to contact you by email within 10 working days. In the unlikely event we are unable to find your unlocking code in our system and we need to contact the manufacturer, this can extend the process to at least 15 working days. In this scenario we will contact you to advise of the delay.
What happens when I receive my unlocking code?
Once we process your request we will issue your unlocking code by email. There are two different types of response depending on the type of handset you have requested to unlock.
For Apple Handsets
Apple handsets will be automatically unlocked by apple upon request, you will receive an email advising the handset is unlocked but no code is issued. The customer will need to sync to itunes
For all other handsets
eir will issue you an email with the handsets unlocking code. Upon entering this code into
your handset this device will unlock and you will be able to use on any network.