Solutions

Signing up to Amazon Prime Video

If you are eligble for our Amazon Prime Video offer, when you log into your my eir account you will see an Amazon Prime Video banner, click the Get it now button to get started

Follow the steps on screen to activate the offer if you don't have an existing Amazon account you will need to set up a new account

Cancelling Amazon Prime Video

If you wish to cancel your Amazon Prime Video offer, follow the steps below:

1. Log into your my eir account
2. Click more on the top menu and then click eir TV and Amazon Prime Video
3. Click Cancel Amazon Prime Video
4. Click Continue to Cancel on the pop-up to take you to Amazon's cancellation process
5. Follow the Amazon cancellation steps to cancel your Amazon Prime Video offer