Fix your access to my eir

Password Issues - Forgotten Password / Reset Password

  • Click here to reset your password
  • Enter your email address and click next
  • Click I've forgotten my password

An email will be sent to your email address with details on resetting your password

Username / Email Address Issues - Forgotten Username / Email Address

  • Click here to find the username / email address for your my eir account
  • Enter your email address
  • Solve the Captcha (tick the I'm not a robot box)
  • Click Show me my email address

No Account Found - The Forgotten Password / Username options can't find my account

You will need to register your eir account.

  • Click here to start the registration process.
  • If you still cannot register, get in touch with our customer service team and will assist you with the issue