Solutions

Why are my recordings missing the start or end?

If an earlier program runs over time it could affect the start and end time of your scheduled recording

You can avoid this issue by manually setting your programme to record a little earlier and finish a little later

 

To manually set recording time

  1. Click through to the Settings icon on the Home Menu
  2. Choose Recording Settings
  3. Select Change Pre-record time to:

 1 Minute / 5 Minutes / 10 Minutes / 15 Minutes / 20 Minutes

(This adds time to the beginning of each recording)

  1. Select Change Post-record time to:

 1 Minute / 5 Minutes / 10 Minutes / 15 Minutes / 20 Minutes

(This adds time to the end of each recording)

 

Check out our tutorials on how to record and manage your recordings.

Why are my recordings missing?

Within My Recordings, there are two sections your recording may be stored in

  • Series recording
  • Recordings

If you don’t see your recording within ‘Series recordings’ your recording might be a once off recording stored in ‘Recordings’.

In ‘Recordings’, your single recordings are sorted by date with the most recent recording appearing first.

It's possible to sort recordings by Name and Size using the fast forward button on your remote. This may help you find the recording you are looking for.

Please note, if you watching TV on Multiroom, recordings are only available from your primary set top box.

Why can’t I record?

You may not be able to record could be due to too recordings happening at once.

With eir Vision you can

 

Record two programmes at once while watching a recording

or

Record up to two channels and watch one of the channels you are currently recording.

 

If you try to record three programmes at the same time, a conflict recording message will pop up on screen.

It will ask you to:
Delete one or more programmes
An on-screen message will give you an option to remove the programme/s you don’t want to record.