Solutions

Are my card details secure?

Yes, we use Evalon to ensure all your details are secure.

What is the contract length?

The contract length is one month.

Why do you need my mobile number?

Your mobile number is required to help validate your account and help for future password recovery.

Why do you need to send a validation code to my mobile?

To ensure the mobile number provided is correct and that you are in possession of the mobile number.

Why do you need this information?

We need your mobile number to help validate your account and we need your payment information to process your eir webmail subscription of €5.99 per month.

I didn't get my verification code, what should I do?

  • Double check your mobile number and click resend.

  • There may be an issue with your mobile, try sending/receiving an SMS from a friend.

  • Once successful you should see the below:

verication code

My verification code isn't working?

The verification code is the 6 digit code you received in the body of the SMS.

Credit card not going through?

  • There may be an issue with your account, such as insufficient funds, credit limit being reached, or there may be a hold on your account from the bank.

  • You may be using a card that is not accepted, the cards we accept are Visa, Matercard and Revolut cards.

  • You may have entered invalid details.

  • The card may be expired.