Summary Contract and Consumer Rights Information

These are a compilation of consumer rights and key terms and conditions that we are required to provide. For full terms and conditions please see the main sections below. In the case of conflict between the information set out here and the main terms and conditions applicable to a service, the terms and conditions to a service shall take precedence.

eir Fixed / Residential Service Terms

These terms and conditions apply to all fixed residential services including but not limited to telephone, broadband and TV. In addition to the eir General Terms and Conditions service specific terms also apply to telephone, broadband and TV. In addition eir Mobile can also form part of an eir bundle. These terms are set out below.

eir General Terms and Conditions

Bundle Terms

eir products can consist of bundles comprising of telephone, broadband, TV and mobile services. All applicable terms as set out below apply together with the applicable bundle terms and the eir General Terms.

Multi Product Bundles Terms and Conditions

Service / Product Terms

Telephone:

PSTN (Standard Telephone line)
ISDN

Broadband:

TV:

eir Mobile Service Terms

Other Services

Offer / Promotion Terms

The following are the terms and conditions of our latest offers/promotions:

Terms and Conditions for legacy promotions, no longer on offer to new participants can be found here. Please also see the eir Price List https://www.eir.ie/group/pricing/

Cooling Off Period

eir Cooling Off

You may cancel on line, telephone and door to door sales orders within 14 calendar days following receipt of your goods, or in the case of services, from the date your service was installed. Please see the Cancellation Form here to cancel your order.

Independent Dispute Resolution

Under EU Regulations Consumers who have a complaint about goods or services purchased on-line have a right to refer their complaint to an independent dispute resolution agency via the following link: https://ec.europa.eu/consumers/odr/

Click here for older archived terms and conditions.