Welcome to eir prepay – it’s good to have you on board!

To help you get started and to make sure you get the most from our network, we recommend you follow these simple steps below.

Make your top-up go further by opting into one of our great prepay offers

For our full range of offers click here

Move your number

Keeping your number from your old provider has never been easier and can be done in just a few clicks

Top-Up your account

Top up anywhere anytime by registering a payment card to your account.

Call us on 1740 to top up instantly using your chosen payment method.

You can choose to safely and securely store your payment details with us which allows you to top-up in loads of different ways.

Automatic Top Up
Creating a scheduled top up is a great way to make sure you always have enough credit to keep your offer. Its easy to set up - log into myeir.ie or download the my eir app to create a schedule that suits you.

Pick the day before your offer is due to expire and schedule a top up every 28 days to cover the cost of your offer.

Alternatively you can choose a particular date of the month or day of the week.

my eir

Take control with my eir!
• View your credit balance
• 400 free webtexts (incl 100 international)
• Top Up instantly or schedule your Top Up
• Manage your prepay offer
• View your usage
• View your PUK code
• View and change PIN
• Add and remove add ons

my eir app

You'll be able to manage your account on the go with the my eir app, download it now at your app store:

google play app store

Useful tips

1) Check your credit balance – Dial *#100#
2) Set up your voicemail - Text "Mail" to 50102
3) Check the days left on your offer – Text “offer” to 50104
4) Check your data balance – Text “data balance” to 50104
5) Don’t forget you can use your prepay offer while roaming in the EU

eir mobile FAQs

Why eir prepay?

Our prepay offers allow you to choose from unlimited YouTube, social networks plus a further 15GB data for everything else. You get to choose between unlimited calls or texts or you can get both. Enjoy all this on our superfast 96% 4G network. Going to the EU? Your offer can also be used there too so the fun doesn’t have to stop!!

Who can get the €120 free credit offer?

New customers who port their number to eir prepay during June will be eligible for this offer.
In order to avail of the offer you must do the following:

 

  1. Join eir prepay and port your number from your existing network – Order your eir mobile SIM here
  2. Register for My eir
  3. Top Up by €20

For a schedule of when the credit will be applied please see our full terms and conditions

When will the credit be applied?

Bonus Credit Month

Top Up by €20 during the period

Bonus Credit Date

1

1st - 31st March '18

15th April '18

2

1st - 30th April '18

15th May '18

3

1st - 31st May '18

15th June '18

4

1st - 30th June '18

15th July '18

5

1st - 31st July '18

15th Aug '18

6

1st - 31st Aug '18

15th Sept '18

7

1st - 30th Sept '18

15th Oct '18

8

1st - 31st Oct '18

15th Nov '18

9

1st - 30th Nov '18

15th Dec '18

10

1st - 31st Dec '18

15th Jan '19

11

1st - 31st Jan '19

15th Feb '19

12

1st - 28th Feb '19

15th March '19

How do I opt in?

Simply choose the Simplicity offer that's right for you, text the opt-in code to 50104 and top up by the correct amount. Wait for two texts to confirm your top up has been successful and your chosen offer is active. Simple as that!

How long will my offer take to activate?

Your offer should be active within minutes, but you do need to wait for a confirmation text to let you know everything is active!

What's included in the Social networking bundle?

On the Simplicity 4G plans you will automatically get unlimited access to Youtube (until 30th June 2018), Facebook, Twitter, Instagram, Viber and Whatsapp without eating into your data allowance.

How does "more than you can eat data" work without eating into my 15GB 4G data allowance?

If you are on an eligible plan, it will be updated automatically so you can enjoy unlimited access to Facebook, Twitter, Instagram, WhatsApp and Viber messaging. You will also have unlimited access to YouTube until 30th June 2018.

How will I know my top up is due to expire?

The day before your offer due to expire, we will send you a text to remind you to top up. Once your account has sufficient credit on it on the day of renewal it will automatically renew. You can also schedule a top up by freephone 1740 and it will top up your account every 28 days to keep your offer active.

Can I move plans to get this offer?

If you are not currently on a 4G Simplicity choose one of the plans above. If you would like to move to 15GB 4G Data and unlimited calls for €20 top up, just text "20 calls and data" to 50104. To check what plan you are currently on, text "offer" to 50104

How do I check balances on my offer?

You can log onto myeir.ie and access your usage and plan details, download the myeir app or text "Balance Data" to 50104 to find out how much data you've used each month. To check days remaining on your offer text 'offer' to 50104

Do I get to keep my credit?

On our Simplicity plans your credit is used to pay for your data, calls and / or texts so when you top up your credit is deducted from your account. You can use eir's IOU for services outside of your plan.

I didn’t accept out of bundle data charges and I was charged for a day pass? What is the change?

Once you have used your data allowance you will automatically be directed to our data day pass which will be charged at €1.99 per 100mb, instead of being directed to an opt-in page to accept the out bundle charges. Our out of bundle data usage rate is reducing from 99c to 2c per MB of data effective the 26th of September 2017. The out of bundle rate is the charge for any data used outside of your data day pass.

 Once you are opted into an offer, we will let you know when you reach 80% and 100% of your data allowance, and there are lots of great ways to check your data usage e.g. text ‘balance data’ to 50104 or log on to my eir.

Why are you making this change?

We want your data experience to be as seamless as possible, so we are removing unnecessary blockers. This is also a cost saving for you as we have dropped the rate from 99c per MB to 2c per MB of data.

Will I have to top up more often?

No, this is a price decrease so you will be saving money on any out of bundle data usage. If you opt in for one of our eir prepay data plans you can enjoy 15GB of data plus unlimited access to YouTube, social networks and messaging. See our plans here

How can I get the best value for my top up?

If you are a data user, then the eir prepay plans are great value. For €20 top up every 4 weeks you get 15GB data, unlimited access to YouTube, social networks and messaging plus unlimited calls and texts.

How will I know if I have used all my data?

If you are on a eir prepay plan you will receive an SMS when you reach 80% and 100% of your data allowance. There are lots of great ways to check your data usage e.g. text ‘balance data’ to 50104 or log on to my eir.

How can I find further help and support?

Visit our help & support section for more information on our top FAQs.