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Frequently asked questions

  • eir is Ireland’s leading telecommunications provider, and Ireland No.1 broadband provider. You can enjoy 5Gb broadband speeds with eir, offering 50 times the speed of standard broadband. Unlike cable options, eir provides a dedicated broadband line straight to your home, ensuring seamless streaming with no buffering. Visit this page regularly to stay updated with our latest broadband deals, including our 5Gb fibre, powered by WiFi 7 technology.

  • There are two types of broadband in Ireland; 100% fibre broadband (FTTH) and standard broadband (FTTC). FTTH is our strongest, fastest and most reliable broadband yet. Unlike standard broadband which can experience speed limitations and signal degradation, FTTH technology delivers your own broadband line straight to your home. This translates to 50 times faster broadband speeds and unparalleled reliability. As broadband usage continues to evolve, FTTH is built to handle these growing demands, future-proofing your connectivity. Explore the latest FTTH broadband deals from eir with Ireland’s No.1 broadband provider.

  • All eir broadband plans now come with landline included, at no extra cost. Landline services use VoIP (Voice over IP) technology, which provide high definition voice quality. Depending on your usage, additional add-ons are available, which is ideal for customers who make most of their calls during the day.

  • Your broadband speed, measured in megabits per second (Mb), has two key components: download speed and upload speed. A faster download speed means you can enjoy movies and games without interruptions, whereas stronger upload speed allows you to share files and videos quickly. Finding the right broadband deal in Ireland depends on your internet habits. For uninterrupted working from home, and multiple users streaming at once our 500Mb plan will suffice. Households with a desire for seamless gaming in Ultra HD and 4K should consider our 5Gb plan, which is powered by WiFi 7 technology.

  • Yes, you will be able to game online with a 500Mb broadband connection, but 5Gb, powered by WiFi 7 technology, will allow your household to stream 4K content, work from home and take part in online gaming without buffering. Download large files quickly, enjoy high-quality video calls without interruptions, and enjoy seamless operation of multiple smart home devices. Check out our gaming page for more details.

  • 1Gb is equivalent to 1000Mb, which means it is an ultra-fast connection that offers more bandwidth than 500Mb. A 500Mb broadband connection is ok for online gaming and remote working, but 1Gb broadband will offer greater bandwidth for gaming, streaming 4K video and transferring large data files as it allows for faster downloads. Choose the right broadband deal depending on your requirement, and assess how much speed is important for your household.

  • A 5Gb fibre broadband connection offers speeds of up to 5000Mb per second, which is five times greater than those offered with a 1Gb connection and 50 times faster than standard broadband. With 5Gb fibre broadband users can enjoy seamless streaming and downloads in seconds, while lower latency means the ultimate gaming experience across a range of devices at the same time.

  • Subject to availability and location. Available to eligible eir residential fibre broadband customers only and subject to a minimum 12-month contract and mandatory direct debit. Early cease charges apply. 12 month and 24 month contracts apply. Price depends on bundle chosen. Unlimited elements subject to fair use. User experience may vary. Broadband activation and installation fees may apply. 500Mb broadband: €34.99 a month, €75.99 thereafter. 24 month Contract. 1Gb broadband: €39.99 a month, €85.99 thereafter. 24 month Contract. 5Gb broadband: €49.99 a month, €89.99 thereafter. 24 month Contract. For full pricing and promotion terms see reference on Pricing Offers/ Promotions. For all other details, terms & fair usage, see eir.ie. For full terms & conditions, see PO214.

  • A once off installation fee of €149.99 is applicable on 1Gb FTTH 12 month broadband bundles. A once-off TV activation fee of €29.99 is applied to all TV activations. 

  • €100 Bill Credit (Credit on your eir account) is available to new eir residential broadband customers who sign up between 17/12/25 – 30/01/26 via eir.ie. Eligibility is subject to all elements of the broadband bundle being active for at least 14 days and the broadband installation fully completed by 30th of April. Eligible Customers will receive their bill credit (excluding any additional add-ons or additional services) which will show on their bill once the full bundle is active and outside the standard 14 day cooling off period. Eligible customers are not entitled to exchange their bill credit for cash. eir reserves the right to change any aspect of this Promotion or to withdraw it at any time during the offer period if it deems it to be expedient. eir reserves the right to amend or vary these Promotion terms and conditions at any time without notice.

  • €50 Bill Credit (Credit on your eir account) is available to new eir residential broadband customers who sign up between 17/12/25 – 30/01/26. Eligibility is subject to all elements of the broadband bundle being active for at least 14 days and the broadband installation fully completed by 30th of April. Eligible Customers will receive their bill credit (excluding any additional add-ons or additional services) which will show on their bill once the full bundle is active and outside the standard 14 day cooling off period. Eligible customers are not entitled to exchange their bill credit for cash. eir reserves the right to change any aspect of this Promotion or to withdraw it at any time during the offer period if it deems it to be expedient. eir reserves the right to amend or vary these Promotion terms and conditions at any time without notice.

Monthly cost