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Frequently asked questions

  • eir is Ireland’s leading telecommunications provider, and Ireland No.1 broadband provider. You can enjoy Gigabit broadband speeds with eir, offering ten times the speed of standard broadband. Unlike cable options, eir provides a dedicated broadband line straight to your home, ensuring seamless streaming with no buffering.Ookla® has independently verified eir's fibre network as having Ireland’s most reliable broadband speeds and Ireland's lowest latency for the ultimate gaming experience. Visit this page regularly to stay updated with our latest broadband deals.

  • Your broadband speed, measured in megabits per second (Mb), has two key components: download speed and upload speed. A faster download speed means you can enjoy movies and games without interruptions, whereas stronger upload speed allows you to share files and videos quickly. Finding the right broadband deal in Ireland depends on your internet habits. For uninterrupted working from home, and multiple users streaming at once our 500Mb plan will suffice. Households with a desire for seamless gaming in Ultra HD and 4K should consider our 1Gb plan. Remember, all eir fibre broadband plans offer Ireland’s most reliable broadband speeds as independently verified by Ookla®.

  • There are two types of broadband in Ireland; 100% fibre broadband (FTTH) and standard broadband (FTTC). FTTH is our strongest, fastest and most reliable broadband yet. Unlike standard broadband which can experience speed limitations and signal degradation, FTTH technology delivers your own broadband line straight to your home. This translates to ten times faster broadband speeds and unparalleled reliability. As broadband usage continues to evolve, FTTH is built to handle these growing demands, future-proofing your connectivity. . Explore the latest FTTH broadband deals from eir with Ireland’s most reliable broadband speeds as independently verified by Ookla®.

  • All eir broadband plans now come with landline included, at no extra cost. Landline services use VoIP (Voice over IP) technology, which provide high definition voice quality. Depending on your usage, additional add-ons are available, which is ideal for customers who make most of their calls during the day.

  • €100 Bill Credit €100 Bill Credit (Credit on your eir account) is available to new eir residential broadband customers who sign up between 07/06/24– 31/07/24 via eir.ie and onebigswitch.ie only. Eligibility is subject to all elements of the broadband bundle being active for at least 14 days and the broadband installation fully completed by 30 th of September 2024. Eligible Customers will receive their bill credit (excluding any additional add-ons or additional services) which will show on their July/August 2024 bill once the full bundle is active and outside the standard 14 day cooling off period. Eligible customers are not entitled to exchange their bill credit for cash. eir reserves the right to change any aspect of this Promotion or to withdraw it at any time during the offer period if it deems it to be expedient. eir reserves the right to amend or vary these Promotion terms and conditions at any time without notice. For Promotion terms see reference on Pricing Offers/ Promotions at https://www.eir.ie/group/pricing/. For all other details, terms & fair usage, see eir.ie. For full terms & conditions, see PO214 at https://eir.ie/.content/pdf/pricing/internet_special_offer.pdf.

  • Subject to availability. Unlimited elements subject to fair use. Mandatory direct debit. Early cease charges apply. Offer is only available to eligible new eir residential customer. ‘Up to €420 savings claim’ is based on Virgin Media customers who have Virgin Media’s 500Mb Broadband plan with a standard price of €35 p/m for 12 months (€70 p/m thereafter) and are outside of their initial 12 month contract term and who switch to eir’s 500Mb FTTH broadband product for €34.99 p/m on a 12 month contract (€75.99 p/m thereafter). Virgin Media comparison correct as of 12/02/24.

  • An activation fee of €49.99 is waived on all 12 month and 24 month broadband bundles. A once off installation fee of €99.99 applies to all 12 month FTTH broadband bundles but is waived for broadband bundles sold via eir.ie. Installation fees are waived on 24 month broadband bundles. A once-off TV activation fee of €29.99 is applied to all TV activations.

Monthly cost