Once your phone arrives, simply turn it on and follow the steps on the screen to activate your eSIM. 

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This phone is eSIM only

eir Mobile Security is a cutting-edge mobile security application designed to protect users of Android and iOS devices from online attacks, viruses, spyware, and other potential threats that compromise data privacy.

What is eir Mobile Security?

Absolutely! Our app is fully compatible with all iOS and Android devices.

Is eir Mobile Security compatible with any mobile device?

The monthly fee of the eir Mobile Security service is €1.99.

 What is the monthly cost for subscribing to eir Mobile Security service?

<a href="https://www.eir.ie/termsandconditions/">Terms and conditions</a>

What are the Terms & Conditions for using eir Mobile Security?

Rest assured, Epic Mobile Security has been optimized for efficiency. While providing optimal protection, it has only a minimal impact on your device’s battery life.

Using eir Mobile Security will drain my battery faster?

You will have to request an eSIM within the eir app once you receive your phone. 

Get super-fast 5G speeds, and enjoy exclusive discounts as an eir Broadband customer

Choose your perfect 5G plan

Accidents happen - so make sure you’re prepared with insurance from day one

Protect your new phone

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Quick and easy install, we’ll email when your eSIM is ready and simply follow the steps to get started.

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eSIM

Delivered in 2–3 working days. Just insert the SIM and you’re good to go.

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Physical SIM

eir Mobile Insurance is for smartphones purchased as new from eir at a price of up to €2,500 (including VAT).

Which devices can be covered by eir Mobile Insurance?

Accidental damage and liquid damage to the insured device

Find more info here:   
<a href="https://www.eir.ie/opencms/export/sites/default/.content/pdf/terms/eirmobile/eir-Mobile-Insurance-Product-Information-Document.pdf">Insurance Product Information Document</a>.

Please read:   
<a href="https://www.eir.ie/opencms/export/sites/default/.content/pdf/terms/eirmobile/eir-Mobile-Insurance-TCs.pdf">Terms and Conditions</a>.

What is covered by eir Mobile Insurance?

You may withdraw from your policy within the 14 working days of the cooling of period after the start date, and without giving any reason.

You may also cancel your policy any time after the 14 working days cooling of period, with no less than 30 consecutive days written notice.

Read the full terms and conditions of eir Mobile Insurance to learn more about contract withdrawal and cancellation.

Can I cancel eir Mobile Insurance?

Warranty covers damage that involves a lack of function that has arisen from a manufacturing defect (mechanical and electrical failures). That is, the mobile device has stopped working without external influences.

eir Mobile Insurance covers unexpected events that result from an accident such as cracks in the screen, as determined in the policy terms and conditions.

You are allowed to make up to two claims per year.

All repairs are carried out in authorized repair stores using original parts. The warranty remains even after a repair, as the warranty is provided by manufacturer and the insurance is provided by the insurer.

What is the difference between warranty and eir Mobile Insurance?

You may submit up to two (2) claims per twelve (12) month coverage period, which begins on the effective date, the date your insurance cover becomes effective as shown on your Certificate of Insurance.

How many claims does eir Mobile Insurance cover?

The easiest way to create a claim is to log in to the customer portal: https://eirmobileinsurance.bolttech.ie

In order for us to be able to help you faster, we ask you to have your insurance policy and purchase receipt on hand when you contact us.

Depending on the nature of the claim, you might need to submit more documentation, such as a Garda Report for Theft claims.

What do I need to do to submit a claim?

eir Mobile Security

Get the latest 5G bill pay smartphones from eir including Apple, Samsung, Xiaomi & more. Enjoy Ireland's No.1 5G network availability from €44.99/month.

Bill pay phones & plans from €44.99/m | eir mobile

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