Need help or want to log a fault?
Our troubleshooting tool is here to check for an issue, run quick diagnostics and get things back on track.
Choose the service you need help with.
Log in to our troubleshooting tool and we'll help resolve your issue. If we can't fix it together, you can log a fault and we will have our engineers take a look at it.
Broadband/WiFi
Landline
TV set-up issues
TV not working
Need help with something else?
Log into our troubleshooting tool, give us more details and we'll get things back on track.
Check for an update on your fault
Log in to our troubleshooting tool or track your fault in the eir app.
