Need help or want to log a fault?

Our troubleshooting tool is here to check for an issue, run quick diagnostics and get things back on track.

Choose the service you need help with.

Log in to our troubleshooting tool and we'll help resolve your issue. If we can't fix it together, you can log a fault and we will have our engineers take a look at it.

Broadband/WiFi

Landline

TV set-up issues

TV not working

Need help with something else?

Log into our troubleshooting tool, give us more details and we'll get things back on track.

Check for an update on your fault

Log in to our troubleshooting tool or track your fault in the eir app.