How eir records and tracks your complaint
Once eir log a complaint and issue you with a reference number we will record the following information.
- Name, account number, unique reference number and primary contact details
- The date the complaint was raised and resolved
- All correspondence relating to the complaint, written synopsis of all calls, all emails and whitemail relating to the complaint throughout the lifecycle of the complaint
- The final resolution of the complaint and a breakdown of any credits applied to your account as part of the resolution/settlement