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Find out more about phishing and online security

How eir protects you

Phishing & Current Threats

Tips for Online Security

How eir Protects You

We have a number of security measures in place to keep you safe online. We use secure websites to ensure safe browsing for our customers. Before entering secure information on an eir website, make sure that the website belongs to us.

The eir website addresses are:

As an active member of the Irish Telecommunications Security Fraud Forum (ITSFF) we work to help raise awareness of these scams so that consumers can avoid becoming a victim of identity fraud. Please be extra vigilant of unsolicited phone calls or emails, and report all suspicious activity to your local Garda station.

What is Phishing?

Phishing is the attempt to obtain personal information online and is one of the most common forms of internet fraud. If you have an email account, you've probably been on the receiving end of a phishing email at one stage or another. These emails are usually very believable and if you do give personal information to phishers, they can use it for financial gain or identity theft.

Phishing emails

These are fraudulent emails that appear to come from a legitimate source such as a subscription service, your bank, or a utility company. Phishing emails generally contain links to spoof websites that appear to have the same look and feel as the source they claim to be. Phishers can then attempt to trick you into divulging sensitive information using a variety of methods including informing you of a supposed refund or an issue with your billing. You are then requested to:

  • Reveal bank account or credit card numbers, account numbers, usernames or passwords.
  • Install malicious software on your computer known as Malware which can extract personal data from your computer or device.

Examples of Current Threats

eir are aware of a series of unsolicated emails in circulation that claim to come from our services teams. We care about your safety and continuously work to raise awareness so that you can avoid becoming a victim of identiy fraud.

You may have recieved an email stating there was an issue with a payment on your most recent bill, asking you to click a link to pay the balance. This link sends you to an unauthorised third party site that closely resembles the eir website but has various different URL addresses at the top of the web page.

Alternatively, you may have received an email that claims that a bill is ready, that an account needs to be verified, you are due a refund or that a payment needs to be confirmed. Examples of which are below:



Other forms of Phishing

Phishing Phone Calls

Phishing phone calls use the features of Voice over IP phones in order to gain access to information and to mask the origin of the call. Callers tend to impersonate company personnel or employees.

You may have received a call from someone claiming to be a representative of eir calling to query an issue with your broadband, stating that in order to fix the issue they need access to your PC/Laptop/Devices. The caller may put pressure on you to provide credit card details in order to repair or upgrade the security of the device. If your have recieved a phone call such as this and are concerned about your security, contact your bank immediately for information on what do next.

Phishing Texts

This is phishing sent via text messages. Like emails, they appear to come from legitimate numbers in an attempt to prompt you to supply personal information. eir will NEVER ask for personal or financial information over text.

Tips to Spot a Phishing Email

Phishing attempts are becoming increasingly sophisticated and convincing. However, the tips below will hopefully reduce the risk of you falling victim to such attempts. It is important to note that eir may on occasion send you product related or marketing surveys via email. However, we NEVER ask you for login details or personal information in these surveys.

The next time you're not completely sure that an email you received is legitimate, look out for things like:

Confidential questions or requests for personal info

Claims that are too good to be true

Spelling mistakes and other errors

Beware of web links in emails

Threats or requests for urgent action

Emails that are missing specific information

Unknown attachments

Any requests to send money

If you think you've received a phishing email

  • Don't open the email if possible
  • Don't click on any of the links in the email
  • Report the email as spam to your mail provider by clicking on "mark as spam"
  • Don't open any attachments
  • Delete it

Here are some additional tips to improve your security online:

Install Anti-Virus Software

Anti-virus software helps prevent and remove alicious software from your computer. It can also provide protection from phishing emails and spam. Keep your Anti-Virus software up to date to ensure you have the best possible protection.

Browse and download safely

Only install software or applications from secure, trusted websites. This helps to reduce the chances of accidently installing malicious software. Additionally, always make sure you're on secure websites before you enter sensitive information or download anything. Do this by checking your browser bar. A secure website will start with https:// rather than http:// and have a closed padlock icon on the status bar.

Keep your Operating System/Browser updated

Keep your Operating System and Web Browser up to date. Software on your computer includes your Operating System e.g. Windows or Linux and your Web Browser e.g. Internet Explorer or Chrome. By updating your software, you lower the potential risk to you and your computer from online threats.

Create strong passwords

Avoid using personal information or words/numbers that are easy to guess for passwords. Choose different passwords for different accounts and change them regularly. Don't share your passwords with anyone. eir will NEVER ask you to send your password over email. If you have sent your password by email, change the password immediately and check your accounts for any fraudulent activity.
To change your password for My eir log in here. Once logged in, simply select 'Change password’ on the bottom left hand side of the screen.

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